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The Johns Hopkins Hospital is committed to providing you and your loved ones a respectful and positive experience.
All staff are here to listen and help address any concerns that you may have. Our goal is to ensure you and your family are provided with safe, high quality and compassionate care and service.
If, at any point, we are not meeting your expectations, please bring these concerns to the attention of the care team or a manager where you are receiving your care. If your concerns remain unresolved, please contact Patient Relations for further assistance.
Our Patient Relations Department has been designated, by hospital leadership, to facilitate a formal review and follow-up to concerns. Information shared with Patient Relations is reported to all executive levels of the hospital.
We encourage you to discuss your feedback with your caregivers in order to resolve the issue as soon as possible. However, if your concerns have not been addressed adequately we also would like to hear from you:
Patients and family members may fill out this online form to provide feedback.
Concerns or compliments about The Johns Hopkins Hospital can be emailed to PatientRelations@jhmi.edu
Patients and family members may call and request to speak to Patient Relations at 410-955-2273. Note: We strive to return your call within the day; all calls will be returned within the next business day.
Patients and family members can schedule an appointment to visit our office and speak with a Patient Relations team member at 410-955-2273. We can also meet with you where you are receiving care and/or attend family meetings.
Concerns or compliments may be mailed to:
The Johns Hopkins Hospital Patient Relations DepartmentHours of Operation:
Monday-Friday
8:30 a.m.-5 p.m.
For urgent issues after hours and on weekends, please contact The Johns Hopkins Hospital Operator and ask for the Administrator on Call at 410-955-5000.
For answers to your billing and insurance questions, please review the comprehensive payment information provided by Johns Hopkins Medicine.
Below are contact information and links to patient relations staff members at our affiliate hospitals.
501 Sixth Avenue South
St. Petersburg, FL 33701
Main Hospital: 800-456-4543
Patient Relations Phone: 727-767-2110
Patient Relations Email: achfamilyrep@jhmi.edu
Get Well Network can be reached through a keyboard on each child's TV.
Johns Hopkins All Children’s Patient Relations website
Johns Hopkins Home Care Group
5901 Holabird Avenue, Suite A
Baltimore, MD 21224
Main Number: 410-288-8000
Email: dhohl1@jhmi.edu
5755 Cedar Lane
Columbia, MD 21044
Main Hospital: 410-740-7890
Patient Relations Phone: 410-720-8200
Email: hcghpatientrelations@jhmi.edu
HCGH Patient Relations website
5255 Longboro Road N.W.
Washington, D.C. 20016
Main Hospital: 202-537-4000
Patient Advocate: 202-537-4267 (Care to Share line)
Leave message and receive follow-up.
Email: sibleypatrelations@jhmi.edu
Sibley Patient Relations website
4940 Eastern Avenue
Baltimore, MD 21224
Main Hospital: 410-550-0100
Patient Relations Phone: 410-550-0626
Email: patientexperiencebayview@jhmi.edu
Johns Hopkins Bayview Patient Relations website
8600 Old Georgetown Road
Bethesda, MD 20814
Main Hospital: 301-896-3100
Patient Relations Phone: 301-896-2000
Email: suburbanpatrelations@jhmi.edu
Suburban Patient Relations website
If you'd like to give feedback on your service, please call us at 410-735-4093 to speak with a member of the Patient Relations team, or email us at jhcpfeedback@jhmi.edu. For all billing-related concerns, patients can contact the JHCP Billing Office Customer Service at 1-800-657-0066.
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Outside of Maryland (toll free)
410-464-6713
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+1-410-502-7683
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