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Financial Assistance and Payment Plans

If you need help paying your bill, you may be eligible for a payment plan or financial assistance.

In this section:

Payment Plans

We recommend that you contact your insurance provider before visiting a hospital, clinic or doctor’s office to find out what your plan covers and if you will be responsible for any part of the payment.

To speak with a Cost Estimate representative please call 844-986-1584. Hours of operation are 8:30 am – 4:30 pm Monday - Friday.

If you are not able to pay your bill in full, we can help you with a payment plan or you may qualify for financial assistance.

Contact Sustomer Service at 443-997-3370 or call toll-free at 855-662-3017 if you are a patient at one of these hospitals:

  • The Johns Hopkins Hospital
  • Johns Hopkins Bayview Medical Center
  • Howard County General Hospital
  • Sibley Memorial Hospital
  • Suburban Hospital
  • Johns Hopkins All Children's Hospital

Financial Assistance

Johns Hopkins is committed to providing financial assistance to patients who are uninsured, underinsured, ineligible for a government program or otherwise unable to pay for medically necessary care.

To speak with a Financial Assistance representative please call 443-997-3067. Hours of operation are 8:30 am - 4:30 pm Monday - Friday.

Financial Assistance Eligibility

You may qualify for financial assistance if you:

  • Have exhausted all insurance options
  • Have been denied medical assistance or are not eligible
  • Meet other criteria for financial assistance, which is based on information you will be asked to provide regarding your income, assets and outstanding debt

Applying for Financial Assistance

If you anticipate the need for financial assistance, please apply prior to receiving care, if possible. To determine if you are eligible, please review the Financial Assistance Policy for the applicable hospital.

Follow these instructions to submit an application:

Appendix B – Johns Hopkins Medicine Financial Assistance Application

English | Chinese | Farsi | French | Japanese | Korean | Portugese | Russian | Spanish | Tagalog | Vietnamese

Please mail your application according to the instructions. Applications are not accepted in person. After we receive your application, we will notify you whether you meet the initial requirements for financial assistance. You may be asked to provide supporting documents before the final decision on eligibility and the amount of financial assistance is made. If a balance remains after financial assistance is applied to your bill, you will have access to a payment plan.

Financial Assistance Policies

PFS035 – Effective October 1, 2020 for The Johns Hopkins Hospital, Johns Hopkins Bayview Medical Center, Howard County General Hospital, Suburban Hospital and Sibley Memorial Hospital:

English | Chinese | Farsi | French | Japanese | Korean | Portugese | Russian | Spanish | Tagalog | Vietnamese

Appendix A – Sibley Memorial Hospital Financial Assistance Provisions Specific to Washington, D.C., Regulations:

English | Chinese | Farsi | French | Japanese | Korean | Portugese | Russian | Spanish | Tagalog | Vietnamese

Appendix C

Johns Hopkins All Children's Hospital

Billing and Financial Assistance Information Sheet

Patient Billing and Financial Assistance Information Sheets (Plain Language Summaries) are available for The Johns Hopkins Hospital, Johns Hopkins Bayview Medical Center, Howard County General Hospital, Suburban Hospital and Sibley Memorial Hospital:

English | Chinese | Farsi | French | Japanese | Korean | Portugese | Russian | Spanish | Tagalog | Vietnamese

To speak to a customer service representative, call toll-free 1-855-662-3017 or 443-997-337 and select option “0”. Customer service hours are 8:30 am - 4:30 pm Monday - Friday.

Notice of Physicians Providing Care

The Provider List shows providers that can see patients or render services at a hospital facility at Johns Hopkins Health System. If the providers are listed as employed (Column G in file called Employment Status = Yes) they follow Johns Hopkins Health System Financial Assistance Policy. If the providers are listed as not employed (Column G in file called Employment Status = No) patients should contact their provider office to find out about their financial assistance policy.

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