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COVID-19 Update

Patient Rights and Responsibilities

As a patient of Johns Hopkins Medicine, you have rights when you choose us to be your care provider. It is important for you to understand what your rights are so we can work together to provide the best care possible for you. Your rights include access to health information, fair treatment and freedom of choice concerning your medical decisions.

Your patient rights are to:

  • have your questions answered so you understand your condition and treatments.
  • participate in decisions about your care.
  • give informed consent to treatments.
  • know who your care providers are.
  • participate in end-of-life decisions.

Our staff are committed to supporting and upholding your rights to considerate and compassionate care, including safeguarding your confidentiality, personal dignity and safety, and respecting your cultural, psychological and spiritual values.

Understanding and accepting your rights and responsibilities (including those of your family and visitors) strengthens the partnership between you and your care team, and supports better health outcomes for you.

 
 

View Patient Rights and Responsibilities by Care Provider

Your voice matters at Johns Hopkins Medicine, and for your safety, we encourage you to speak openly with your health care team whenever you have questions. When you are well informed, you are more empowered to take part in care decisions and treatment choices.

We are privileged to treat you, and invite you to join us as active members of your health care team by reviewing the rights and responsibilities listed below for patients and patient representatives.

 
 

Patient Handbooks

To learn about what to expect during your stay, read a patient handbook for your hospital.

 

For Unresolved Issues Related to Your Rights as a Patient

We care about your experience at our hospitals and want to hear from you. Each of our hospitals has a patient relations team that is ready to listen to and address your questions and concerns.

See more ways to contact Patient Relations.

If your issue is not resolved to your satisfaction, there are other external groups you may contact depending on where you received your care. These groups include:

  • Maryland
    • State Agency:
      Maryland Department of Health & Mental Hygiene Office of Health Care Quality, Hospital Complaint Unit
      7120 Samuel Morse Drive
      Second Floor
      Columbia, Maryland 21046
      Toll free: 1-877-402-8218
    • Hospital’s Quality Improvement Organization (QIO) for coverage decisions or to appeal a premature discharge:
      Livanta/BFCC-QIO
      6830 W. Oquendo Rd., Suite 202
      Las Vegas, NV 89118
      Phone: (888) 396-4646
    • Maryland Home Health Hotline:
      1-800-492-6005
      Hours of Operation: 24 hours a day, 7 days a week
      You may also call (410) 402-8040
      Hours of Operation: 8:30am - 5:00pm (M-F except holidays)
      You may submit your complaint in writing to:
      Office of Health Care Quality
      7120 Samuel Morse Drive
      Second Floor
      Columbia, Maryland 21046
  • Florida
    • State Agency:
      Agency for HealthCare Administration (AHCA) Complaint Administrative Unit
      2727 Mahan Drive, Mail Stop #49
      Tallahassee, FL 32308
      Toll free: 1-888-419-3456 or email: CAU@ahca.myflorida.com
    • Hospital's Quality Improvement Organization (QIO) for coverage decisions or to appeal a premature discharge:
      KEPRO Organization for Beneficiary Family Centered Care (BFCC-QIO)
      5201 West Kennedy Blvd., Suite 900
      Tampa, FL 33069
      1-844-455-8708
    • State Toll Free Home Health Hotline:
      The Florida HealthCare Complaint and Administration Unit
      Phone 1-888-419-3456 or 1-800-955-8771
      File a complaint online
  • Washington, D.C.
    • State Agency:
      Washington D.C. Department of Health
      899 North Capitol Street, NE
      Washington DC 20002
      202-442-5955
    • Hospital’s Quality Improvement Organization (QIO) for coverage decisions or to appeal a premature discharge:
      Livanta/BFCC-QIO
      6830 W. Oquendo Rd., Ste 202
      Las Vegas, NV 89118
      Phone: (888) 396-4646
    • District Home Health Hotline:
      202-442-4779 or 202-442-5833
      Hours of Operation: 8:15am – 4:45pm (M-F except holidays)
      You may submit your complaint in writing to:
      D.C. Health Regulation and Licensing Administration
      Washington D.C. Department of Health
      899 North Capitol Street, NE
      Washington, DC 20002
    • Area Agency on Aging / Aging and Disability Resource Center:
      500 K Street, NE, Washington, DC 20002
      202-724-5626
      dcoa@dc.gov
    • Protection and Advocacy Agency:
      DC General Hospital Compound
      Building 14
      1905 E Street, SE
      Washington, DC 20003
      202-673-9319
      dbh@dc.gov
    • Center for Independent Living:
      DC – Main Office
      1400 Florida Avenue, NE, Suite 3A
      Washington, DC 20002
      202-388-0033
  • National Agencies
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