Payment Plans and Financial Assistance

Johns Hopkins All Children’s Hospital offers financial assistance opportunities for qualifying families, and interest-free payment plan options to assist families.

Financial assistance

Johns Hopkins All Children’s Hospital is committed to providing financial assistance to families whose children have health care needs and are uninsured, underinsured, ineligible for a government program, or otherwise unable to pay for their child’s medically necessary care based on their individual financial situation.

If you are unable to pay for your child’s necessary medical care, you may qualify for financial assistance if:

  • you have applied for Medical Assistance benefits and do not meet eligibility requirements
  • the patient and/or family has been a resident of the state of Florida for at least the past six months
  • you have exhausted all insurance options
  • you have completed a financial assistance application and provided all required documentation
  • you meet the financial guidelines based on your income, assets and outstanding debt.

To determine if you are eligible for financial assistance, please review our financial assistance policy, available in several languages below:

To apply, please fill out the Financial Assistance Application (en Español). Our plain language summary of our financial assistance policy in both English and Spanish is also available online here.

Submit completed applications and the patient profile questionnaire to [email protected] or:

Johns Hopkins Medicine 
3910 Keswick Road 
Suite S -5100 
Baltimore, MD 21211 

For more information on individual physicians that provide services at Johns Hopkins All Children’s and participate in our financial assistance program, please review our provider list.

If you have questions about financial assistance, please call the business office at 1-855-662-3017.

Self-pay collections policy

For more information on self-payment, and self-pay balances after insurance processing, please review our Self-Pay Collections Policy. This document outlines Johns Hopkins All Children’s procedures for following up with patient families on any outstanding balances and our billing practices.

If you are not able to pay your bill in full, we can help you with a payment plan or you may qualify for financial assistance. 

Payment plans

Johns Hopkins All Children’s Hospital offers a number of interest-free payment plans to assist our patient families in meeting their financial needs and obligations.

We encourage you to speak with your insurance company directly about your benefits plan, and make sure you know your deductible, co-insurance and co-payment amounts. We will collect the applicable deductible, co-payment or co-insurance amount at the time of service. If you are unable to pay your amount in full, you may be eligible to establish a payment plan.

To set up a payment plan, please call the following phone number for services received including all Johns Hopkins All Children’s Hospital services, Pediatric Physician Services (PPS), and West Coast Neonatology (WCN): 1-855-662-3017 

The parameters of the payment plans we offer are listed in our payment plan matrix, accessible here. To calculate the monthly installment, both the minimum monthly payment and maximum repayment term criteria must be satisfied.

Contact Us

Questions About Your Bill
If you have questions about your bill, please call customer service at 1-855-662-3017. Representatives are available to speak with you Monday through Friday, 8:30 a.m. to 4:30 p.m. (Eastern Time). 

Financial Assistance Information
For patient families with questions about financial assistance opportunities
Phone: 1-855-662-3017
Email: [email protected]

Learn more about financial assistance

Patient Estimate Request Line
For cost-of-care estimate requests, including self-pay estimates
Phone: 844-986-1584

Request a self-pay estimate

Patient Itemized Bill Request Line
For patient families to obtain copies of the performed service(s)
Phone: 1-855-662-3017