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Provider Education

At JHHC, provider education plays a core role in our collaborative relationship with the facilities and practices in our network. The training presentations below supply relevant and timely information to providers and staff about the health plans we offer at JHHC.

The training presentations give an overview of JHHC and our individual product lines as well as providing updated information on changes and additions to our plans. The presentations also outline the claims, referral, and appeals processes, and lists important numbers and resources for provider inquiries and support.

Provider Education Presentation - All Product Lines
Advantage MD Provider Education Presentation
EHP Provider Education Presentation
Priority Partners Provider Education Presentation
USFHP Provider Education Presentation

​The segments in this series include:

  1. Overview of Johns Hopkins HealthCare - Learn about Johns Hopkins HealthCare’s organizational structure.  Presented by Dina Goldberg, Director, Provider Relations.
  2. Lines of Business - Learn about the three lines of business (health plans) within Johns Hopkins HealthCare. 
  3. Provider Tools and Resources - Learn about the tools, resources, and support that Johns Hopkins HealthCare offers its participating medical providers.
  4. Care Management Part I - Learn about Johns Hopkins HealthCare’s unique care management program, including the population health structure and process for identifying and outreaching members.
  5. Care Management Part II - Learn about more services within Johns Hopkins HealthCare’s care management program, including use of the TeleWatch Monitoring System and special needs coordination.
  6. Care Management Part III - Learn about the efforts of Johns Hopkins HealthCare’s care management program, including the health promotion and wellness unit, HEDIS initiatives, and more.

Required Cultural Competency Training for Priority Partners 

Cultural competency training is a requirement for participating providers in the Priority Partners network. HHS offers A Physician's Practical Guide to Culturally Competent Care, a free, online educational program accredited for physicians, physician assistants, and nurse practitioners. This HHS website offers CME/CE credit and equips health care professionals with awareness, knowledge, and skills to better treat the increasingly diverse U.S. population they serve. Once you have completed the training please fax a copy of your certificate to 410-424-4604.

HealthLINK Job Aids

Checking Patient Eligibility in HealthLINK

 
 

View instructions via pdf

Submitting a Claim in HealthLINK

 
 

View instructions via pdf

Reviewing Claim Status in HealthLINK

 
 

View instructions via pdf

Reviewing Authorization Status in HealthLINK

 
 

View instructions via pdf