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Provider Education

At JHHC, provider education plays a core role in our collaborative relationship with the facilities and practices in our network. The training presentations below supply relevant and timely information to providers and staff about the health plans we offer at JHHC.

The training presentations give an overview of JHHC and our individual product lines as well as providing updated information on changes and additions to our plans. The presentations also outline the claims, referral, and appeals processes, and lists important numbers and resources for provider inquiries and support.

JHHC NovoLogix Prior Authorization Training for Providers
Provider Education Presentation - All Product Lines
Advantage MD Provider Education Presentation
EHP Provider Education Presentation
Priority Partners Provider Education Presentation
USFHP Provider Education Presentation

Required Cultural Competency Training for Priority Partners 

Cultural competency training is a requirement for participating providers in the Priority Partners network. HHS offers A Physician's Practical Guide to Culturally Competent Care, a free, online educational program accredited for physicians, physician assistants, and nurse practitioners. This HHS website offers CME/CE credit and equips health care professionals with awareness, knowledge, and skills to better treat the increasingly diverse U.S. population they serve. Once you have completed the training please fax a copy of your certificate to 410-424-4604.

Job Aids

Process for Authorization Requests to a Skilled Nursing Facility (SNF)

HealthLINK Job Aids

Provider Clinical Appeal Submission Web Form
Johns Hopkins Prior Authorization Lookup Tool (JPAL)
Provider Payment Dispute Web Form in HealthLINK

Checking Patient Eligibility in HealthLINK


View instructions via pdf

Submitting a Claim in HealthLINK


View instructions via pdf

Reviewing Claim Status in HealthLINK


View instructions via pdf

Reviewing Authorization Status in HealthLINK


View instructions via pdf