Plan Benefits

US Family Health Plan (USFHP) offers programs and services to help members better manage their health.

Benefits Overview

As USFHP members, your patients can take advantage of the following: 

Appointment Access Standards

Service Appointment Wait Time (not more than)
  • Well Patient
  • Four (4) weeks
  • Specialist Visit
  • Four (4) weeks
  • Routine Care
  • One (1) week
  • Urgent Care
  • Twenty-four (24) hours
  • Office Visit
  • Thirty (30) minutes

 

Behavioral health providers must:

  • Refer patients to the ER within six hours for non-life-threatening emergencies
  • Initial visits for routine care within ten business days
  • Provide urgent care immediately
  • Follow up routine care within 30 days for new or existing patients