About Us

employees of hopkins wearing red johns hopkins health plans office building

As part of Johns Hopkins Medicine, Johns Hopkins Health Plans administers a range of physician-sponsored health plans that serve more than 470,000 members.

Johns Hopkins Health Plans manages the US Family Health Plan for military families and retirees, Employer Health Programs, Priority Partners (Maryland’s largest Medicaid plan with co-owner Maryland Community Health System) and Advantage MD Medicare Advantage plans. We advocate for our members and foster collaboration with providers to help achieve optimal health.

Through our Johns Hopkins HealthCare Solutions business, we also manage a diverse portfolio of evidence-based clinical and administrative programs including the world’s leading population health analytics software, the Johns Hopkins ACG® System, used by commercial and government health entities and employers worldwide.

Our Mission

The mission of Johns Hopkins Health Plans is to empower those we serve on their journey toward good health.

Our Vision

Johns Hopkins Health Plans will be the leader in provider-sponsored health plans and solutions.

Our Core Values

Our core values are essential to upholding our mission and vision.

  • Excellence & Discovery
    Be the best. Commit to exceptional quality and service by encouraging curiosity, seeking information and creating innovative solutions.
  • Leadership & Integrity
    Be a role model. Inspire others to achieve their best and have the courage to do the right thing.
  • Diversity & Inclusion
    Be open. Embrace and value different backgrounds, opinions and experiences. 
  • Respect & Collegiality
    Be kind. Listen to understand and embrace others' unique skills and knowledge.

Contact us

Postal Address and Deliveries

Johns Hopkins Health Plans
7231 Parkway Drive, Suite 100
Hanover, MD 21076

Phone and Email

Provider Relations

Employer Health Programs (EHP) Customer Service
410-424-4450 or 800-261-2393
[email protected] *

Priority Partners Customer Service
[email protected] *

US Family Health Plan (USFHP) Customer Service
410-424-4528 or 800-808-7347
[email protected] *

Advantage MD Customer Service 
HMO: 877-293-4998
PPO: 877-293-5325

Advantage MD Compliance Department
Local: 410-762-1575
Toll free: 844-697-4071
[email protected]
For 24/7 hotline reporting, use: 844-SPEAK2US (844-773-2528) or email the hotline (Access ID: JHU)

Medical Management
410-424-4480 or 800-261-2421


*Please do not send any Protected Health Information (PHI) and personal medical information when using any of the E-mail links above. Please include contact information in case we need to reach you.