In This Section      

Armstrong Institute for Patient Safety and Quality Observership


people consulting paperwork

Upcoming: Fall 2018 Cohort: November 27-29, 2018
The Johns Hopkins Hospital
Baltimore, Maryland


The Armstrong Institute’s three-day observership gives health care leaders a window into Johns Hopkins Medicine’s programs for delivering consistently safe, high quality and high-value care. Through presentations, facility tours and small-group meetings with Johns Hopkins Medicine leaders, participants gain insights for embedding health care improvement efforts into their organizations. They head home with a deeper understanding of the structures, strategies and resources needed to take patient safety and quality of care to the next level.


  • Discover how Johns Hopkins Medicine embeds high reliability principals into its organization, from governance structures to bedside care
  • Hear how Johns Hopkins Medicine has tackled challenges in patient safety, patient experience, quality and value that are similar to those faced by your organization
  • Select from among several “deep dive” discussions – round-table sessions with Johns Hopkins leaders to delve into key topics.
  • Tour Johns Hopkins Hospital, including its Capacity Command Center
  • Networking dinner with Johns Hopkins colleagues and fellow participants

     Register now

Observership Details

Schedule at a Glance

Day One: 8:30 a.m.-4:30 p.m.

Presentations and discussions about our five pillars of improvement work — patient safety, patient experience, value, externally reported measures and health care equity — and our research programs.

Day Two: 8:30 a.m.-5 p.m. (Networking dinner at 6 p.m.)

Learn about our programs and strategies in several key areas, including leadership and governance, high-reliability organizing, quality improvement, event reporting, clinical analytics, diagnostic errors, infection prevention and department-level quality improvement efforts.

Day Three: 8:30 a.m.-5 p.m.

In the morning, tour the hospital and its Capacity Command Center, and learn more about CUSP and Lean approaches to improvement. Later, take part in round table “deep dive” discussions with Johns Hopkins experts in patient safety and quality, patient experience, leadership and governance, high value care. Rotate through the tables or stay at those that interest you most.

Registration and Fees

  • $3,500/participant
  • Johns Hopkins Health System discount: Save 20 pecent on your registration.
  • Group discount: Save 20 percent when 3 or more people from your organization sign up together
    • Registration includes breakfast and lunch every day, as well as a networking dinner on Day 2.
  • Each cohort is limited to 30 participants.

     Register now

Hotels and Travel

For easy access to observership activities, we recommend that participants stay at the Residence Inn Baltimore at The Johns Hopkins Medical Campus, where we have secured a group rate of $129/night. Book your room by November 18, 2018 to obtain this rate. It has recently come to our attention that the hotel booking link previously stated “there are no more available rooms at the discounted rate”.  This issue has been addressed, if you received this message and still need to book, please click on the link above. 


Future dates

Are you unable to make any of the announced dates for this observership? Email us and we will let you know of future offerings. Upcoming dates include: Spring 2019 Cohort from March 11-13, 2019 and Fall 2019 Cohort from November 11-13, 2019.

Contact Us

For additional questions, please email Angie Sims.