Education & Training

The Armstrong Institute offers a range of training opportunities, educational conferences and other services that are available to health care professionals everywhere.

For industry, the institute also offers the Usability Testing and Evaluation Service that can help clients to identify and address use-related hazards of medical devices and products.

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healthcare works talking in a hospital hallway

The Armstrong Institute hosts training opportunities throughout the year targeted to a wide range of health care professionals, from frontline staff to executives.

JHM Employees: These training opportunities are offered at no cost to you. However, workshop seats are limited.

Our Workshops and Courses

Caring for the Caregiver: The RISE Program

Gain guidance and best practices on setting up peer-responder programs that deliver “psychological first aid" and emotional support to health care professionals following traumatic events.

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Upcoming workshops

CUSP Implementation Training

Improve culture and empower frontline staff to mitigate hazards using the Comprehensive Unit-based Safety Program (CUSP) in an interactive one-day workshop, online learning and remote coaching program.

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Upcoming workshops:

Ambulatory CUSP (Comprehensive Unit Based Safety Program) Training

Ambulatory CUSP is delivered during a two-day workshop using an innovative game platform to simulate the experience of preparing a team to work together towards safety goals, launching the CUSP team, and sustaining an effective, engaged team over time.

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Upcoming workshops:

“Defining a ‘Quality’ Project” Workshop

This workshop will provide tips and hands-on exercises to identify and define Quality Improvement or Process Improvement (QI/PI) projects.

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Upcoming workshops:

New dates will be posted shortly.

Evaluating Quality Improvement and Patient Safety

Prepare participants to evaluate quality improvement and patient safety projects in the following three areas: critiquing evaluations of projects; designing a robust evaluation of a QI/PS project; and conducting a small-scale qualitative study.

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Upcoming workshops:

Human Factors Methods

See how the use of human factors engineering methods can identify and mitigate system problems that cause human errors and patient safety hazards in health care.

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Upcoming workshop:

Lean Practitioner for Healthcare Certificate Course

Identify and eliminate waste in health care delivery, including reduced patient wait times, faster processing of medications, decreased risk of medication errors, less inventory and more patient-focused processes.

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Upcoming workshops:

  • April 9, 11, 16, 18, 2024 (full)

Lean Sigma Green Belt Certificate Course

Discover powerful methods for optimizing flow and reducing waste while eliminating defects. Apply concepts and tools to health care-specific scenarios.

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Upcoming workshops: 

New dates will be posted shortly.

Prerequisite requirement: Lean Practitioner Training Course


Gain patient safety and quality improvement strategies and resources with an in-depth introduction to Johns Hopkins Medicine's prioritized approach to delivering consistently safe, high-quality and high-value patient care.

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TeamSTEPPS® Master Training Course

Tackle the teamwork and communication failures that can lead to patient harm by developing an effective, sustainable team training program that is tailored to your organization.

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Upcoming workshops:

  • eLearning

    The Armstrong Institute provides engaging, interactive and practical online learning experiences to help health care professionals contribute to patient safety and quality improvement.

  • Grand Rounds

    A schedule of upcoming presentations (JHED log-in required).

  • Leadership Academy

    This nine-month program trains future health care leaders to create a culture of caring.

  • Patient Safety Specialization- Coursera Catalog

    An introduction to the concepts, tools and strategies of health care improvement. It consists of seven courses, each four weeks long, that can be taken together – to earn a certificate – or separately.

Consulting Services

doctors collaborating on laptops

The Armstrong Institute for Patient Safety and Quality Strategic Solutions Team strives to expand patient safety and high-quality health care at home and around the globe.

As the consulting arm of the Armstrong Institute, we work with like-minded organizations that share the Armstrong Institute’s vision of a health care system that harms less, wastes less and consistently provides high-quality, respectful care.

We are clinicians, performance improvement experts, researchers, administrators and health care professionals.

Our Expertise

  • Patient safety
  • Patient- and family-centered care
  • High-reliability organizing
  • Quality improvement
  • Leadership and management
  • Preventing infections and complications
  • Surgical safety and quality
  • Teamwork training
  • Medication safety

  • Comprehensive Unit-based Safety Program (CUSP)
  • Lean Sigma
  • Human factors engineering
  • Health care quality metrics
  • Clinical analytics
  • Organizational learning
  • Evaluating patient safety and quality improvement efforts
  • Clinical communities

Our Worldwide Reach

Explore our collaborative efforts below.

Our Services

Global Collaborations offers both short-term and multiyear engagements, with services tailored to meet your needs.

E. Robert Feroli Award for Excellence in Medication Use Safety

This annual award acknowledges outstanding work on a project or initiative that resulted in a significant and sustainable systems changes that improve the safety and quality of the medication-use process (JHED log-in required).

Contact Us

Global Collaborations offers both short-term and multiyear engagements, with services tailored to meet your needs.

Patient Safety and Quality Conferences

healthcare professionals demonstrating at a conference

Webinars in Patient Safety and Quality Improvement

The Armstrong Institute periodically hosts free educational webinars to support the efforts of health care organizations everywhere to improve the safety, quality and value of care.