TeamSTEPPS Master Training Course

doctors and a clipboard

Teamwork failures contribute to a large proportion of patient-related harm—up to twice the magnitude of harm due to technical mistakes or issues of clinical competence. Team training programs have demonstrated strong impact on teamwork and safety culture and can serve as a fundamental strategy for reducing preventable harm.

This course equips patient safety leaders with the skills to develop, implement, evaluate and sustain team training programs in their facilities using TeamSTEPPS® Team Strategies and Tools to Enhance Performance and Patient Safety. Developed by the Agency for Healthcare Research and Quality and the Department of Defense Patient Safety Program, TeamSTEPPS® has rapidly become a virtual industry standard for teamwork


Paula Kent, Dr.PH., M.S.N., M.B.A., R.N., C.P.P.S.
Patient Safety Specialist

Our Training Program

This program’s ultimate goal is to help your teams to develop an effective, sustainable team training program that is tailored to your organization. Components of the program are:

  • A two-day, virtual workshop covering teamwork competencies, implementation of team training and evaluation planning. Teams bring their data — such as safety culture survey scores and adverse event reports — to devise plans for their workplaces. With roughly 30 participants per workshop, teams have ample time to mature their implementation planning and receive feedback from Armstrong Institute faculty and peers.
  • Optional Phone Consultation. For an additional fee of $250 per hour, your team may seek individualized coaching and consulting from Armstrong Institute faculty.

TeamSTEPPS Master Training Course Overview

Why is the TeamSTEPPS Master Training Course important? Paula Kent, Patient Safety Specialist, discusses the benefits and key takeaways.

Who Should Attend

We require a registration of three participants or more from each institution. We firmly believe this will help ensure a measure of success in implementation. Exceptions are possible; email [email protected] to request a consultation.

Program Facilitators

Michael Rosen, M.H.A., Ph.D.
Associate Professor of Anesthesiology and Critical Care Medicine

Cheryl Connors, D.N.P., R.N., N.E.A.-B.C.
Quality and Innovation Coach

Paula Kent, Dr.PH., M.S.N., M.B.A., R.N., C.P.P.S.
Patient Safety Specialist

Raymond Terhorst, M.A.
Instructional Design Manager
Armstrong Institute for Patient Safety and Quality
Learning & Development

Susan Will, M.S., B.S.N.
Obstetric Patient Safety Nurse

Workshop Registration 

Participants are required to register as groups of three or more. We believe this provides the needed support for both a successful and sustainable TeamSTEPPS experience. Exceptions may be negotiated with the TeamSTEPPS faculty. Registration typically closes five business days before the workshop start date.

Day 1: 8 a.m.- 4:30 p.m.
Day 2: 8 a.m.- 1 p.m.

Upcoming Dates:

Approximately 3 hours of asynchronous work is required prior to the scheduled synchronous training. To off-set this time, the second day of training finishes a bit earlier than day 1.

Location: Virtual

Participants: $400 per participant. 

Johns Hopkins Medicine employees: No cost, but seats are limited.

Please see our Cancellation/No Show & Refund PolicyBeginning January 1, 2021, the No-Show Policy has been reinstated. 


Email [email protected].