Ambulatory CUSP (Comprehensive Unit Based Safety Program) Training

zoom meeting

Ambulatory CUSP is Foundations of CUSP for Ambulatory practices and staff. Ambulatory CUSP is delivered during a two-day workshop (4 hours each day) using an innovative game platform to simulate the experience of preparing a team to work together towards safety goals, launching the CUSP team, and sustaining an effective, engaged team over time. Working together in groups, learners devise solutions to common barriers, develop a firsthand understanding of the roles of different CUSP team members, and learn from the experiences of other teams.

Before the workshop, participants must complete nine online modules that provide fundamental CUSP concepts. The workshop is currently presented in Microsoft Teams and learners have access to a CUSP Microsoft Team site for their Cohort as well as invited to 9 cohort calls during the year after the workshop. The Ambulatory leadership team at John Hopkins Medicine also hosts Collaborative calls for JHM Ambulatory Teams.

Learning Objectives

  • Identify actions and use tools associated with three phases of CUSP: Pre-CUSP, CUSP Implementation, and sustaining CUSP.
  • Develop a plan to assess and improve patient safety culture in your work setting.
  • Identify common Ambulatory roles and champions and commitments that team members in those roles make to the CUSP team.
  • Assess teamwork & communication challenges that might impact patient safety efforts in work setting & develop a strategy to overcome them.
  • Generate strategies to combine technical and adaptive work as you establish and sustain a CUSP team in your work setting.
  • Use the four questions that form the framework of the Learning from Defects tool to develop and sustain an improvement effort.
  • Connect your CUSP team’s work to organizational strategies through partnership with a senior executive.

Who Should Participate

Physicians and residents, pharmacy, managers, infection control, clinical technicians, respiratory therapists, medical assistants, and everyone with a safety interest. We encourage teams to register and attend the workshop together.


Registration links for upcoming workshops will be shared at a later date.

Upcoming dates:

Includes: Two-day Workshop, Online Modules and CUSP Cohort Calls

Please see our Cancellation/No Show & Refund PolicyBeginning January 1, 2021, the No-Show Policy has been reinstated. 

Program Facilitators

Lori Paine, Dr.Ph., R.N., M.S.
Director of Patient Safety

Amy Plotts, M.S.N., R.N.
Assistant Director of Patient Safety

Cheryl Connors, D.N.P., R.N., N.E.A.-B.C.
Quality and Innovation Coach

Paula Kent, Dr.PH., M.S.N., M.B.A., R.N, C.P.P.S.
Patient Safety Specialist

Patient Safety Innovation Coordinator

Amanda Cullison, MAS, RN-BC, CPPS, LSSBB
Patient Safety Program Administrator, Johns Hopkins Community Physicians

Christine Gonzalez, MSN, RN
Assistant Director of Nursing, Johns Hopkins Hospital Ambulatory Services

Natasha Hilton, RT(R)(CT), MSHS
Quality & Patient Safety Project Administrator, Johns Hopkins Hospital Ambulatory Services

Saira Huggins, MS
Senior Project Administrator, Office of Johns Hopkins Physicians

Patrice Carrington,
Program Administrator


Email [email protected].

Joint Accreditation Statement

joint accreditation logo

In support of improving patient care, this activity has been planned and implemented by the Postgraduate Institute for Medicine and Johns Hopkins Armstrong Institute for Patient Safety and Quality. Postgraduate Institute for Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Physician Continuing Medical Education (Live Workshop)

The Postgraduate Institute for Medicine designates this live activity maximum of 6.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Pharmacy Education (Live Workshop)

Postgraduate Institute for Medicine designates this continuing education activity for 6.75 contact hour(s) (0.675 CEUs) of the Accreditation Council for Pharmacy Education.
(Universal Activity Number -JA4008162-9999-19-364-L05-P)
Type of Activity: Application

Continuing Nursing Education (Live Workshop)

The maximum number of hours awarded for this Continuing Nursing Education activity is 6.7 contact hours. 

Continuing Nursing Education (Online Modules)

The maximum number of hours awarded for this Continuing Nursing Education activity is 5.0 contact hours. 

Interprofessional Continuing Education (Live Workshop)

This activity was planned by and for the healthcare team, and learners will receive 6.75 Interprofessional Continuing Education (IPCE) credit for learning and change.

Disclosure of Conflicts of Interest

Postgraduate Institute for Medicine (PIM) requires instructors, planners, managers, and other individuals who are in a position to control the content of this activity to disclose any real or apparent conflict of interest (COI) they may have as related to the content of this activity. All identified COI are thoroughly vetted and resolved according to PIM policy. PIM is committed to providing its learners with high quality activities and related materials that promote improvements or quality in healthcare and not a specific proprietary business interest of a commercial interest.

Americans with Disabilities Act (Live Workshop)

Event staff will be glad to assist you with any special needs (i.e., physical, dietary, etc). Please contact Danielle Edwards prior to the live event at [email protected].


A statement of credit will be issued immediately upon completing the evaluation on