Armstrong Institute for Patient Safety and Quality Observership

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The Armstrong Institute’s three-day observership gives health care leaders a window into Johns Hopkins Medicine’s programs for delivering consistently safe, high quality and high-value care. Through presentations, facility tours and small-group meetings with Johns Hopkins Medicine leaders, participants gain insights for embedding health care improvement efforts into their organizations. They head home with a deeper understanding of the structures, strategies and resources needed to take patient safety and quality of care to the next level.


  • Discover how Johns Hopkins Medicine embeds high reliability principals into its organization, from governance structures to bedside care
  • Hear how Johns Hopkins Medicine has tackled challenges in patient safety, patient experience, quality and value that are similar to those faced by your organization
  • Select from among several “deep dive” discussions – round-table sessions with Johns Hopkins leaders to delve into key topics.
  • Tour Johns Hopkins Hospital, including its Capacity Command Center
  • Networking dinner with Johns Hopkins colleagues and fellow participants

Very engaging! The way the content was presented shows great thought went into the material to inform attendees using insightful examples and explanations.

Munira Mwidau, BSN, RN, CCDS, Johns Hopkins Health System, Clinical Documentation Excellence Dept

Schedule at a Glance

Day One

8:30 a.m.-4:30 p.m.
Presentations and discussions about our five pillars of improvement work — patient safety, patient experience, value, externally reported measures and health care equity — and our research programs.

Day Two

8:30 a.m.-5 p.m. (Networking dinner at 6 p.m.)
Learn about our programs and strategies in several key areas, including leadership and governance, high-reliability organizing, quality improvement, event reporting, clinical analytics, diagnostic errors, infection prevention and department-level quality improvement efforts.

Day Three

8:30 a.m.-5 p.m.
In the morning, tour the hospital and its Capacity Command Center, and learn more about CUSP and Lean approaches to improvement. Later, take part in round table “deep dive” discussions with Johns Hopkins experts in patient safety and quality, patient experience, leadership and governance, high value care. Rotate through the tables or stay at those that interest you most.


Each cohort is limited to 30 participants. Email us and we will let you know of future offerings.

Cost is $3,500 per participant. Registration includes breakfast and lunch every day as well as a networking dinner on day two.

Johns Hopkins Health System discount: Save 20 percent on your registration.

Please see our Cancellation/No Show & Refund PolicyBeginning January 1, 2021, the No-Show Policy has been reinstated. 

Hotels and Travel

Information about this room block will be coming soon.

Future dates

Are you unable to make any of the announced dates for this observership? Email us and we will let you know of future offerings.

Contact Us

For additional questions, please email Angie Sims at [email protected].

It was like reading a good book that I didn't want to put down.

Kerri Bayer, Vice President, INTEGRIS Health