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Services, Workshops and Speakers

patient with provider team

The Center for Health Care Human Factors offers several services to help health care organizations and industry to improve safety, quality and productivity in care delivery.

Product Design and Usability Testing

Our team has extensive expertise in product design and usability evaluations across the product development life cycle. These products may include, but are not limited to, medical devices, health-related consumer products, combination products and health IT products such as electronic medical records and mobile health apps. Below is a sample of services provided:

  • Human-centered design
  • Interface design
  • Instructional material design
  • Expert heuristic evaluation
  • Formative and summative usability evaluation
  • Design of warnings and labels

Contact us to discuss how we can help ensure the safety, effectiveness, user satisfaction, ease of learning and efficiency of your products.


Bring a team to Johns Hopkins in Baltimore, Maryland, or have us come to your facility to deliver a training program tailored to your organization's needs and your audience. Aside from programs that provide a broad overview of human factors and systems-based approaches for health care improvement, we can deliver workshops to help your organization tackle specific challenges, such as:

  • Infection control and prevention
  • Medication safety
  • Health IT design and implementation
  • Improving the safety of care transitions
  • Medical device design, usability and safety
  • Proactive risk assessments and root-cause analyses
  • Health care worker safety and well-being

Contact us for details.

Consulting for Health Care Organizations

Our human factors researchers and practitioners have deep experience in helping organizations to reduce preventable patient harm and improve care delivery. Our consulting teams can help your organization to:

  • Redesign work systems to achieve your goals, such as preventing infections, reducing readmissions or improving patient flow
  • Perform medical accident investigations following sentinel events, using a model similar to a National Transportation Safety Board investigation
  • Enhance patient-centeredness of care
  • Implement health information technology
  • Conduct failure modes and effects analyses
  • Develop training videos and manuals that are effective and usable because they are based on human factors and risk analysis approaches
  • Many other patient safety and health care improvement initiatives

Contact us to discuss your needs.

Speaking Engagements

We have nationally and internationally recognized human factors faculty and experts who are frequently sought-after speakers. Please contact us to discuss speaking engagement opportunities and specific topics.

Email us to inquire about a speaker.

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