The Billing Process

Information about how the billing process works at Johns Hopkins All Children’s.

Johns Hopkins All Children’s Hospital will bill your insurance provider as a courtesy, as long as you’ve given us your most recent insurance information.

After the claim has been submitted to your insurance provider, your insurance provider will usually respond to us within 30-45 days, and should provide you with an explanation of benefits (EOB) that explains how the claim was paid or will be paid. The EOB will also inform you of the portion of the bill you’re responsible for paying. If your insurance provider does not cover the full cost of your medical services, you may receive a bill from us.

Costs for hospital services will be billed under Johns Hopkins All Children’s Hospital.

Costs for physician services may be billed under Pediatric Physician Services (PPS) or West Coast Neonatology (WCN), depending on the services received. It’s common to receive multiple bills when medical services are rendered.

University of South Florida physicians and other private physician practices also provide care to patients at Johns Hopkins All Children’s Hospital. You may receive a separate bill from them for the services they provided.

If you have any questions or concerns regarding your health insurance policy, please contact your insurance provider directly to discuss your benefits plan, deductible, co-payment and co-insurance amounts.

If you have any questions about our billing process, please call us at 1-855-662-3017, and we’ll be happy to assist.

Contact Us

Questions About Your Bill
If you have questions about your bill, please call customer service at 1-855-662-3017. Representatives are available to speak with you Monday through Friday, 8:30 a.m. to 4:30 p.m. (Eastern Time). 

Financial Assistance Information
For patient families with questions about financial assistance opportunities
Phone: 1-855-662-3017
Email: [email protected]

Learn more about financial assistance

Patient Estimate Request Line
For cost-of-care estimate requests, including self-pay estimates
Phone: 727-767-7016

Request a self-pay estimate

Patient Itemized Bill Request Line
For patient families to obtain copies of the performed service(s)
Phone: 1-855-662-3017