Model for Advancing Worker Well-Being in Healthcare
Workers in healthcare across care settings, and in all roles are experiencing alarming rates of burnout. At Johns Hopkins Medicine, we are on a journey to support the well-being of our workers. To guide this effort, we adapted a model from the National Plan for Health Workforce Well-Being.
Our Joy at JHM initiative grew out of the Joy in Medicine Task Force, convened in 2016 to identify barriers to professional satisfaction and develop strategies to restore joy at work. Following recommendations from the task force (JHED required), we established the Office of Well-Being in 2018 to create and advance a coordinated, systematic strategy to change our culture and build employee resilience, employee and patient safety, quality of care, and operational efficiency.
The Office of Well-Being was established in 2018 and aims to create a more productive, joyful and healthful workplace. In partnership with faculty and staff – we will lead efforts to:
Advance health and well-being
Increase fulfillment at work
Promote work-life balance
Expand opportunities for professional growth
Remove workplace inefficiencies
To advance the well-being of all who work within Johns Hopkins Medicine.
To foster mutually-supportive, healthy, and positive work environments in which all who work at JHM can thrive, grow, achieve, and excel.
- Grounding our work in the evidence about the art and science of advancing well-being
- Focusing on key drivers of well-being
- Convening stakeholders to inform discussion and activity around well-being strategies, resources, and policies
- Collaborating with partners across JHM
- Shaping a culture of health by leveraging:
- Shared Values
- Positive Social Climate
- Norm building
- Peer Support
- Advocate for increased, equitable access to well-being resources for all who work at JHM
- Promote well-being efforts through multi-level, multi-modal communications
- Embed well-being into JHM policies, processes and systems for sustainability
- Build capacity of leaders and managers to support the well-being of their people through evidenced-based asset-based trainings and interventions (well-being oriented leadership)
- Identify barriers to safe, efficient clinical practice and inform efforts to make patient care enjoyable and less onerous
- Bring solutions to leadership for improvements, integrations, and investments to support well-being
- Monitor JHM well-being efforts on behalf of JHM clinicians and staff through enterprise-wide assessments
- Contribute to discovery and dissemination by serving as a center for well-being research for JHM
Associate Professor, Division of Pulmonary and Critical Care Medicine
Johns Hopkins School of Medicine
Lee Daugherty Biddison is associate professor of medicine in the Johns Hopkins Division of Pulmonary and Critical Care Medicine and chief wellness officer for Johns Hopkins Medicine. She is associate faculty in the Johns Hopkins Armstrong Institute for Patient Safety and Quality and a contributing scholar in the Johns Hopkins Center for Health Security. Dr. Daugherty Biddison’s research interests include hospital operations, patient safety, critical care disaster response and physician well-being.
In addition to her research responsibilities, Dr. Daugherty Biddison serves as vice chair for clinical affairs for the Department of Medicine at the Johns Hopkins University School of Medicine. She chairs the department’s Clinical Directors Council and co-chairs the Clinical Affairs Planning and Strategy team. She also serves as a member of The Johns Hopkins Hospital’s Credentials Committee. Immediately prior to becoming chief wellness officer, she served on the Dean’s Task Force on Joy in Medicine. As part of that work, she co-chaired the Working Group on Culture and Work-Life Balance and served as lead author of the summary report of the task force. She currently represents Johns Hopkins on the National Academy of Medicine Action Collaborative on Clinician Well-Being and Resilience.
Dr. Daugherty Biddison completed her undergraduate studies in journalism at Washington and Lee University, magna cum laude, and received her medical degree from Georgetown University School of Medicine, cum laude. She is a member of the Phi Beta Kappa and Alpha Omega Alpha honor societies. She completed her internal medicine residency at the University of Pennsylvania and her pulmonary and critical care medicine fellowship at Johns Hopkins, where she also earned her master’s degree in public health.
Senior Associate Faculty, Johns Hopkins Bloomberg School of Public Health
Assistant Professor (Adjunct), Johns Hopkins University School of Nursing
Since April 2020, Carolyn has worked with the Office of Well-Being’s Mental, Emotional and Spiritual Health (MESH) collaborative. She teamed up with George Everly, Deborah Dang and Albert Wu to develop crisis leadership training that she has facilitated for over 1,200 leaders across JHM. Carolyn has also facilitated listening and well-being sessions for front-line leaders and teams.
Over the course of her career, Carolyn has held several roles and faculty positions at the Johns Hopkins Bloomberg School of Public Health and the Johns Hopkins University School of Nursing, while providing consultation and research expertise to the Johns Hopkins Hospital (JHH) Department of Nursing. In 2017, she joined the hospital full time as director of the Center for the Practice of Collaborative Leadership. In this position, Carolyn has been responsible for the strategic design of programs that support nursing teams from the front line to the boardroom regarding trust-building, curiosity and personal mastery.
Carolyn has played an instrumental role in many essential and transformational initiatives for the JHH Department of Nursing. She led the evaluation of the PROPEL intervention and qualitative research that revealed trust as the foundational issue for nurse satisfaction at JHH, which led to the Department of Nursing’s investment in trust-building. Carolyn also implemented Question Thinking training and the Inquiring Leadership program; the front-line-nurse-informed redesign of the nursing professional practice model; and the shift from a focus on weaknesses to identifying and strategically leveraging strengths.
Carolyn came to Baltimore by way of South Africa. There she completed training in nursing, midwifery and community health, and earned a doctorate from the University of Cape Town. Her doctoral work and community interventions to help prevent pediatric pedestrian injury earned her the University of Cape Town Medical School’s Doctoral Research Prize and South Africa’s highest traffic safety award. In 1991, Carolyn moved to Baltimore for a postdoctoral fellowship in health policy and injury prevention, as well as to obtain a master’s degree in public health at Johns Hopkins.
Carolyn is a certified trust practitioner, and is master accredited as a facilitator for the health system by the Reina Trust Building Institute. She holds certifications in positive psychology and brain-based coaching, and is credentialed by the International Coach Federation.
Assistant Professor, General Internal Medicine and Pediatrics, Johns Hopkins University School of Medicine
Assistant Professor, Health, Behavior and Society, Johns Hopkins University Bloomberg School of Public Health
Richard Safeer is the chief medical director of employee health and well-being for Johns Hopkins Medicine. In this role, he leads the Healthy at Hopkins employee health and well-being strategy. He currently sees patients in the Johns Hopkins Hospital Division of Pediatric Cardiology. In addition, he teaches in the Department of Health, Behavior and Society at the Johns Hopkins Bloomberg School of Public Health.
Dr. Safeer completed his bachelor’s degree in nutritional biochemistry at Cornell University before graduating from medical school at the State University of New York at Buffalo. He completed his residency in family medicine at Franklin Square Medical Center in Baltimore, Maryland, and completed a faculty development fellowship at Virginia Commonwealth University. He is certified in clinical lipidology by the National Lipid Association.
Prior to arriving at Johns Hopkins, Dr. Safeer practiced family medicine in Northern Virginia. He was on faculty at The George Washington University, where he served as residency director of the family medicine training program. He was the medical director of an occupational health center in Baltimore and wellness director for the Mid-Atlantic region of the center’s parent company, just before starting at CareFirst BlueCross BlueShield in Baltimore, Maryland, as the medical director of preventive medicine. He currently serves on the board of directors for the American College of Lifestyle Medicine. He has achieved fellowship status in the American Academy of Family Medicine, the American College of Preventive Medicine and the American College of Lifestyle Medicine.
Suzanne Brockman, M.A., R.N.
Senior Program Administrator, Office of Well-Being
Debi Celnik, R.D., M.S.
Program Manager, Health Promotion
Senior Communications Specialist, Office of Well-Being
Jennifer Salaverri, LCSW-C
Health Promotion Specialist - Mindfulness, Office of Well-Being
Meg Lucik, M.P.H., M.C.H.E.S.
Senior Program Administrator, Strategic Initiatives & Operations
Tara Butler, MS, CWWPM, CHES
Project Manager, Health Promotion
Senior Program Coordinator, Office of Well-Being
Nicolette Amato, MS, CHES
Program Coordinator, Office of Well-Being
In the News
- Building a Listening Culture to Support Well-being, Carolyn Cumpsty-Fowler PhD, MPH, Paula J. Teague DMin, MBA, AORN Journal, March 27, 2023
- Improving Clinician Well-being and Patient Safety Through Human-Centered Design, Lauren E. Benishek, PhD, Allen Kachalia, MD, JD, Lee Daugherty Biddison, MD, MPH, JAMA Network, February 23, 2023
- Fostering social connectedness, Richard Safeer MD, Tracy Cohen MBA, AORN Journal, October 27, 2021
- Influencing Well-Being in Perioperative Nursing: The Role of Leaders, Carolyn Cumpsty-Fowler PhD, MPH, Laurie Saletnik DNP, RN, CNOR, ACORN Journal, October 27, 2021
- Self-Care isn't Selfish, Closer: Moving Us Closer to Osler, October 18, 2021
- Collaborating to Support Resiliency, Howard County General Hospital Nursing Annual Report 2019-2020
- Clinicians at Johns Hopkins Create Artful Collaboration, Relis Media, September 1, 2021
- Organizational Evidence-Based and Promising Practices for Improving Clinician Well-Being, National Academy of Medicine, November 2, 2020
- Health worker well-being and resilience: A Red Ball issue for the COVID-19 response, Journal of Patient Safety and Risk Management, October 27, 2020
- Supporting Mental Health for Faculty and Staff During COVID-19, The Dome, November 23, 2020
- Organizational Evidence-Based and Promising Practices for Improving Clinical Well-Being, National Academy of Medicine, November 2, 2020
- Helping Patients Stay Connected When COVID-19 Prohibits Visits, Johns Hopkins Medicine, May 11, 2020
- Johns Hopkins Tends to the Mental, Emotional and Spiritual Health of Staff, Johns Hopkins Medicine, April 29, 2020
- Medical Workers' Looming Mental-Health Crisis, NYMag, April 22, 2020
- Bringing Joy back in Medicine. Hopkins Medicine, Winter 2019
- Cultivating a Healthier Workforce. Dome, January/February 2019
- A Dragon That Brings Joy. The Dome, Spring/Summer 2019
- Well-Being Office plans to make Hopkins Easier. BestPractice. November 6, 2018
- Office of Well-Being created to promote joy and work life balance. BestPractice. February 8, 2018
- Making Work a Healthier Place. Hopkins Insider, January 9, 2018
- Managing Grief and Stress During the Holidays, JHM Town Meeting
- Managing Feelings of Loneliness and Isolation, JHM Town Meeting
- President Sowers Town Hall Meeting on Well-Being and Resilience Resources. JHM Town Meeting on Resilience. December 10, 2019
- Dr. Albert Wu - Johns Hopkins talks RISE WMAR Baltimore, April 27, 2020
- Providing Emotional Suppport to Healthcare Workers during the COVID-19 Pandemic Patient Safety Movement, April 27, 2020
- Psychological First Aid With Dr. George Everly NPR, April 14, 2020
- Joy in Medicine Podcast series