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COVID-19 Update

Frontline Crisis Leadership Training Resources

The Office of Well-Being has developed Crisis Leadership training and resources to support frontline leaders during the COVID-19 crisis. These resources include an introductory training, a series of short videos on applying the crisis leadership principles in practice, virtual office hours and other guidance documents. 

 

Download training handouts

There are three handouts to support learning:

  1. Crisis Leadership Training Handout: all training slides and additional notes on applying the principles in practice.
  2. Supporting Deployed Staff, Trainees and Faculty, and Those Working with Unfamiliar Patient Populations: provides guidance for frontline leaders holding check-in conversations during COVID-19
  3. Supporting the Health and Well-Being of JHM Faculty and Staff: sharable handout describing the coordinated support services available to staff

Learn More About Applying the Ten Principles in Practice

After reviewing the introduction, watch the short videos in any order. Please select principles that are of most interest or relevance to you.

  • Introduction to Applying the Ten Principles

    In this video, Dr. George S Everly, Jr. and Dr. Carolyn Cumpsty-Fowler introduce the series of short videos on Applying the Ten Principles of Crisis Leadership. They introduce the importance of leaders including their staff and teams when applying the principles.

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  • Principle 1. Structure is the antidote to chaos

    In this video, Dr. George S Everly, Jr. and Dr. Carolyn Cumpsty-Fowler discuss the importance of structure during a crisis. They describe the importance of preserving connection and a sense of familiarity with routines, and introduce an evidence-informed huddle structure.

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  • Principle 2. Listen before you speak

    In this video, Dr. George S Everly, Jr. and Dr. Carolyn Cumpsty-Fowler discuss the importance of listening. They describe the importance of allowing people to vent as well as how leaders can manage themselves in these situations.  

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  • Principle 3. Information is the antidote for anxiety

    In this video, Dr. George S Everly, Jr. and Dr. Carolyn Cumpsty-Fowler discuss the importance of information sharing. They describe three types of guidance and suggest ways to increase people’s access to information.  

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  • Principle 4. Empowerment is the antidote for feeling powerless and out of control

    In this video, Dr. George S Everly, Jr. and Dr. Carolyn Cumpsty-Fowler discuss the importance of empowering people to care for themselves and others during a crisis. They suggest ways to make it easier for people to reach out for support.

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  • Principle 5. People trust actions not words

    In this video, Dr. George S Everly, Jr. and Dr. Carolyn Cumpsty-Fowler discuss the importance of trust. They emphasize the importance of leaders modeling the behaviors and actions they expect of others.

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  • Principle 6. Perceived support is the antidote for isolation

    In this video, Dr. George S Everly, Jr. and Dr. Carolyn Cumpsty-Fowler discuss the importance of inter-personal support. They emphasize the importance of leadership presence, compassion and establishing support structures.

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  • Principle 7. Cohesive groups do better in times of stress and challenge

    In this video, Dr. George S Everly, Jr. and Dr. Carolyn Cumpsty-Fowler discuss the importance of team cohesion during a crisis. They describe how leaders can foster a sense of connection and cohesion, and emphasize the importance of diffusing conflict quickly.

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  • Principle 8. There is no such thing as an information vacuum

    In this video, Dr. George S Everly, Jr. and Dr. Carolyn Cumpsty-Fowler discuss the importance of providing information that people can access and hear. They describe the challenge of competing sources of information, and the importance of asking what people are hearing.

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  • Principle 9. Transparent, timely and truthful communication is essential to credibility

    In this video, Dr. George S Everly, Jr. and Dr. Carolyn Cumpsty-Fowler discuss the importance of transparent, timely and truthful communication and its connection to trust and credibility.

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  • Principle 10. The moment of absolute certainty may never arise

    In this video, Dr. George S Everly, Jr. and Dr. Carolyn Cumpsty-Fowler discuss the importance of recognizing that this crisis is a marathon, not a sprint. They emphasize the importance of leaders being decisive, as well as transparent when they need to update guidance as new evidence becomes available. ​​​​​​​

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Ask Questions or Share Suggestions 

Virtual Office Hours

We offer 30-minute office hours by appointment during which you can ask questions or learn more about how to apply these principles in practice. We recommend attending with members of your team who are supporting you in applying these principles in your leadership setting.

 

Email the Office of Well-Being

With questions, suggestions or stories of your successes.

Nurse leaders, please add Nursing as first word in subject line (Nursing – Subject)

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