The Office of Well-Being has developed Crisis Leadership training and resources to support frontline leaders during the COVID-19 crisis. These resources include an introductory training, a series of short videos on applying the crisis leadership principles in practice, virtual office hours and other guidance documents.
Download training handouts
There are three handouts to support learning:
- Crisis Leadership Training Handout: all training slides and additional notes on applying the principles in practice.
- Supporting Deployed Staff, Trainees and Faculty, and Those Working with Unfamiliar Patient Populations: provides guidance for frontline leaders holding check-in conversations during COVID-19
- Supporting the Health and Well-Being of JHM Faculty and Staff: sharable handout describing the coordinated support services available to staff
Learn More About Applying the Ten Principles in Practice
After reviewing the introduction, watch the short videos in any order. Please select principles that are of most interest or relevance to you.
Introduction to Applying the Ten Principles
Principle 1. Structure is the antidote to chaos
Principle 2. Listen before you speak
Principle 3. Information is the antidote for anxiety
Principle 4. Empowerment is the antidote for feeling powerless and out of control
Principle 5. People trust actions not words
Principle 6. Perceived support is the antidote for isolation
Principle 7. Cohesive groups do better in times of stress and challenge
Principle 8. There is no such thing as an information vacuum
Principle 9. Transparent, timely and truthful communication is essential to credibility
Principle 10. The moment of absolute certainty may never arise
In this video, Dr. George S Everly, Jr. and Dr. Carolyn Cumpsty-Fowler discuss the importance of recognizing that this crisis is a marathon, not a sprint. They emphasize the importance of leaders being decisive, as well as transparent when they need to update guidance as new evidence becomes available.
Ask Questions or Share Suggestions
Virtual Office Hours
We offer 30-minute office hours by appointment during which you can ask questions or learn more about how to apply these principles in practice. We recommend attending with members of your team who are supporting you in applying these principles in your leadership setting.
With questions, suggestions or stories of your successes.
Nurse leaders, please add Nursing as first word in subject line (Nursing – Subject)