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Health Care Performance Measures

At Johns Hopkins HealthCare LLC (JHHC), we take measures to help our providers improve the health of our member community and set standards of excellence in member care. Each of our lines of business (LOBs) follow a certain set of health care performance measures. If you are interested in submitting supplemental data files to support our annual Value Based Purchasing (VBP), HEDIS®, or Stars initiatives you can find a sample data file by logging into HealthLINK, then going to My References > Healthcare Performance Measures.

Advantage MD

  • CMS Star Ratings. The Centers for Medicare & Medicaid Services (CMS) created the Part C & D Star Ratings to provide quality and performance information to Medicare beneficiaries to assist them in choosing their health and drug services during the annual fall open enrollment period. We refer to them as the ‘2020 Medicare Part C & D Star Ratings’ because they are posted prior to the 2020 open enrollment period. The health plans are rated on a scale of 1 to 5 stars, with 5 being the highest and 1 being the lowest. Learn more.

    The Centers for Medicare & Medicaid Services (CMS) publishes the Medicare Part C and D Star Ratings each year to measure the quality of health and drug services received by beneficiaries enrolled in Medicare Advantage (MA) and Prescription Drug Plans (PDPs or Part D plans). The Star Ratings also reflect the experiences of beneficiaries and help beneficiaries find the best plan for them. The Star Ratings support CMS’s efforts to put the patient first in all of our programs. As part of this effort, patients should be empowered to work with their health care providers to make health care decisions that are best for them. An important component of this effort is to provide Medicare beneficiaries and their family members with meaningful information about quality and cost to help them be informed and active health care consumers. Learn more.

  • Healthcare Effectiveness Data and Information Set (HEDIS®). A set of standard performance measures that can give you information about the quality of a health plan. You can find out about the quality of care, access, cost, and other measures to compare managed care plans. The Centers for Medicare & Medicaid Services (CMS) collects HEDIS data for Medicare plans. (See Centers for Medicare & Medicaid Services.) Learn more. For detailed information about HEDIS please read our Quality Measure Tip Sheet.
  • Consumer Assessment of Healthcare Providers and Systems (CAHPS®). CMS collects information about Medicare beneficiaries’ experiences with, and ratings of, Medicare Advantage (MA-only) plans, Medicare Advantage Prescription Drug (MA-PD) plans, and stand-alone Medicare Prescription Drug Plans (PDP) via surveys of beneficiaries who have been enrolled in their plans for six months or longer. Although all three versions have a nearly identical set of core questions, each version also includes additional questions and response categories related to the enrollees' experiences in their own particular plan type. Learn more.
  • Health Outcomes Survey (HOS). The Medicare Health Outcomes Survey (HOS) is the first patient-reported outcomes measure used in Medicare managed care. The goal of the Medicare HOS is to gather valid, reliable, and clinically meaningful health status data from the Medicare Advantage (MA) program to use in quality improvement activities, pay for performance, program oversight, public reporting, and to improve health. All managed care organizations with Medicare contracts must participate. Learn more.
  • Pharmacy Measures. CMS manages the star ratings system and uses its contractor, Acumen, LLC, for the analyses of Medicare data to generate the rates for the medication measures. PQA maintains the PQA-endorsed performance measures and updates the technical specifications for the measures annually. PQA also shares new measures that are endorsed by PQA with CMS and provides some technical guidance on the use of the measures within the plan ratings. CMS tests updates to PQA-endorsed measure specifications and drug-code lists and implements them as they deem appropriate. Five PQA measures will be included in the 2021 Medicare Part D Star Ratings:
    • Medication Adherence for Diabetes Medications
    • Medication Adherence for Hypertension (RAS antagonists)
    • Medication Adherence for Cholesterol (Statins)
    • MTM Program Completion Rate for CMR
    • Statin Use in Persons with Diabetes

EHP

  • Healthcare Effectiveness Data and Information Set (HEDIS®). HEDIS is the measurement tool used by the nation’s health plans to evaluate their performance in terms of clinical quality and customer service. HEDIS is a set of standardized performance measures designed to ensure that purchasers and consumers have the information they need to reliably compare the health care quality of different plans. For detailed information about HEDIS please read our Quality Measure Tip Sheet.
  • Consumer Assessment of Healthcare Providers and Systems (CAHPS®). The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is a public/private initiative to develop standardized surveys of patients’ experiences with ambulatory and facility-level care in commercial and Medicaid plans. Surveys were developed with the Agency for Healthcare Research and Quality (AHRQ). CAHPS data address areas such as patient ease of obtaining information from a health plan, timeliness of service, and speed and accuracy of claim processing. CAHPS results offer an indication of how well health care organizations meet member expectations.

Priority Partners

  • Healthcare Effectiveness Data and Information Set (HEDIS®). HEDIS is the measurement tool used by the nation’s health plans to evaluate their performance in terms of clinical quality and customer service. HEDIS is a set of standardized performance measures designed to ensure that purchasers and consumers have the information they need to reliably compare the health care quality of different plans. For detailed information about HEDIS please read our Quality Measure Tip Sheet.
  • Value Based Purchasing. The MDH VBP program is designed to provide incentives and disincentives based on performance indicators that measure access and quality of care. The VBP measures change annually, and may vary from the HEDIS measures.
  • Consumer Assessment of Healthcare Providers and Systems (CAHPS®). The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is a public/private initiative to develop standardized surveys of patients’ experiences with ambulatory and facility-level care in commercial and Medicaid plans. Surveys were developed with the Agency for Healthcare Research and Quality (AHRQ). CAHPS data address areas such as patient ease of obtaining information from a health plan, timeliness of service, and speed and accuracy of claim processing. CAHPS results offer an indication of how well health care organizations meet member expectations.

USFHP

  • Healthcare Effectiveness Data and Information Set (HEDIS®). HEDIS is the measurement tool used by the nation’s health plans to evaluate their performance in terms of clinical quality and customer service. HEDIS is a set of standardized performance measures designed to ensure that purchasers and consumers have the information they need to reliably compare the health care quality of different plans. For detailed information about HEDIS please read our Quality Measure Tip Sheet.
  • Consumer Assessment of Healthcare Providers and Systems (CAHPS®). The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is a public/private initiative to develop standardized surveys of patients’ experiences with ambulatory and facility-level care in commercial and Medicaid plans. Surveys were developed with the Agency for Healthcare Research and Quality (AHRQ). CAHPS data address areas such as patient ease of obtaining information from a health plan; timeliness of service; and speed and accuracy of claim processing. CAHPS results offer an indication of how well health care organizations meet member expectations.