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At Johns Hopkins HealthCare LLC (JHHC), we are committed to making it easy for providers to work with us. With a dedicated claims department, you can be assured that your claims will be handled quickly and accurately. JHHC's objective is to process your claim in less than 30 days of receipt and 100% correctly. Timely filing of claims is 180 days from the date of service.
Effective April 15, 2019, Johns Hopkins HealthCare will have a new address. This will also affect our health plans: Johns Hopkins Advantage MD (PPO and HMO), Johns Hopkins Employer Health Programs (EHP), Priority Partners, and Johns Hopkins US Family Health Plan (USFHP). When sending paper claims to JHHC, please use the address on the back of the member’s ID card. All mail will be forwarded to the correct address until new member ID cards are issued.
If you are submitting your claims on paper and would like to submit electronically, or would like to receive payment electronically, please contact JHHC Customer Service through the Contact JHHC link at the bottom of this page. You can also submit and check the status of claims through HealthLINK@Hopkins, the secure, online Web portal for JHHC providers and Priority Partners, EHP and USFHP members. Contact Provider Relations at 1-888-895-4998 to learn more.