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About Us

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Jointly owned by the Johns Hopkins Health System and the Johns Hopkins University School of Medicine, Johns Hopkins HealthCare (JHHC) develops and manages medical care contracts with organizations, government programs, and health care providers for more than 400,000 plan members. A dedicated advocate for our client-employers, patient-members and physician-providers, JHHC believes that collaboration between the three creates optimal results for patients and healthy financial outcomes for our providers and employers.

Johns Hopkins HealthCare serves four lines of business:  Johns Hopkins Employer Health Programs (EHP), Priority PartnersJohns Hopkins US Family Health Plan, and Johns Hopkins Advantage MD

Services and support JHHC provides its four health plans include:

  • Eligibility database management
  • Member and provider customer service
  • Claims adjudication
  • Member outreach programs (for Priority Partner members only)
  • Provider/faculty network development
  • Care management program and services
  • Enrollment services
  • Secure online portal for members and providers

Johns Hopkins HealthCare Solutions:

In addition to serving four lines of business, we also have Johns Hopkins HealthCare Solutions, our commercialization division.

JHHC Solutions develops and markets evidence-based clinical and administrative programs, products and protocols. It also has the overall responsibility for managing and growing a diverse portfolio of corporate collaborations.

Together, with faculty and industry, we work to help accelerate innovation and improve the health and well-being of populations, both in our community and around the world. Visit JohnsHopkinsSolutions.com to learn more.

Following our mission, vision and core values are crucial to our commitment to uphold quality, cost effective health care and exemplary customer service.

Mission

The mission of Johns Hopkins HealthCare is to empower those we serve on their journey toward good health.

Vision

Johns Hopkins HealthCare will be the leader in provider-sponsored health plans and solutions.

Core Values

Our core values are essential to upholding our mission and vision.

  • Excellence & Discovery
    Be the best. Commit to exceptional quality and service by encouraging curiosity, seeking information and creating innovative solutions.
  • Leadership & Integrity
    Be a role model. Inspire others to achieve their best and have the courage to do the right thing.
  • Diversity & Inclusion
    Be open. Embrace and value different backgrounds, opinions and experiences. 
  • Respect & Collegiality
    Be kind. Listen to understand and embrace others' unique skills and knowledge.

Learn More

Want to learn more about JHHC? View detailed presentations about Johns Hopkins HealthCare and the resources we offer Providers and Members.

Contact JHHC

Postal Address and Deliveries

Johns Hopkins HealthCare
7231 Parkway Drive, Suite 100
Hanover, MD 21076

Phone and Email

Provider Relations
888-895-4998

Employer Health Programs (EHP) Customer Service
410-424-4450 or 800-261-2393
ehpcustomerservice@jhhc.com *

Priority Partners Customer Service
800-654-9728
ppcustomerservice@jhhc.com *

US Family Health Plan (USFHP) Customer Service
410-424-4528 or 800-808-7347
usfhpcustomerservice@jhhc.com *

 

Advantage MD Customer Service 
HMO: 877-293-4998
PPO: 877-293-5325

Advantage MD Compliance Department
Local: 410-762-1575
Toll free: 844-697-4071
MedicareCompliance@jhhc.com
For 24/7 hotline reporting, use: 844-SPEAK2US (844-773-2528) or email the hotline (Access ID: JHU)

Medical Management
410-424-4480 or 800-261-2421

 

*Please do not send any Protected Health Information (PHI) and personal medical information when using any of the E-mail links above. Please include contact information in case we need to reach you.

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