TRC - Transitions of Care Patient
Product Lines:
Advantage MD, Dual Eligible Special Needs Plans (D-SNP).
Measurement Period: January 1–December 31.
Description:
The percentage of discharges for persons 18 years of age and older who had each of the following. Four rates are reported:
- Notification on Inpatient Admission. Documentation of receipt of notification of inpatient admission on the day of admission through 2 days after the admission (3 days total). (MRR only)
- Receipt of Discharge Information. Documentation of receipt of discharge information on the day of discharge through 2 days after the discharge (3 days total). (MRR only)
- Patient Engagement After Inpatient Discharge. Documentation of patient engagement (e.g., office visits, visits to the home, telehealth) provided within 30 days after discharge. (HYBRID)
- Medication Reconciliation Post-Discharge. Documentation of medication reconciliation on the date of discharge through 30 days after discharge (31 days total). (HYBRID)
Provider Specialty: PCP and ongoing care provider.
Stratifications:
Age as of the start of the measurement period.
- 18–64 years.
- 65 years and older.
Measure Reporting:
CMS Start Rating Measure.
Improvement Notation:
Increased score indicates improvement.
Data Collection:
- Administrative.
- Hybrid.
- Supplemental.
Initial Population:
- Measure Item Count: Episode.
- Age: 18 years of age and older as of the last day of the measurement period.
- Benefits: Medical.
- Continuous Enrollment: Date of discharge through 30 days after discharge (31 days total).
- Allowable Gap: None.
Definition:
Medication list: A list of medications in the medical record. May include medication names only, or may include dosages, frequency, over-the-counter (OTC) medications and herbal or supplemental therapies.
Medication reconciliation: A type of review in which the discharge medications are reconciled with the most recent medication list in the outpatient medical record.
Ongoing care provider (OCP) - The practitioner who assumes responsibility for the patient’s care.
Acronyms:
- HIE - Health information exchange
- ADT - Automated admission, discharge and transfer alert system
Denominator
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An acute or nonacute inpatient discharge on or between January 1 and December 1 of the measurement period.
Note:
- The measure is based on episodes; therefore, it is possible for the denominator to include multiple events for the same person.
- The denominator is based on the discharge date found in administrative/ claims data, but organizations may use other systems (including data found during medical record review) to identify data errors and make corrections.
- If the admission date and the discharge date for an acute inpatient stay occur between the admission and discharge dates for a nonacute inpatient stay, include only the nonacute inpatient discharge.
- If a person remains in an acute or nonacute facility through December 1 of the measurement period, the discharge is not included in the measure, but the organization must have a method for identifying the person’s status for the remainder of the measurement period, and may not assume the person remained admitted based only on the absence of a discharge before December 1.
- If the organization is unable to confirm the person remained in the acute or nonacute care setting through December 1, disregard the readmission or direct transfer and use the initial discharge date.
Numerator
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Administrative reporting is not available. Medical Record only.
Documentation of receipt of notification of inpatient admission on the day of admission or on the day of admission through 2 days after the admission (3 total days).
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Administrative reporting is not available. Medical Record only.
Documentation of receipt of discharge information on the day of discharge through 2 days after the discharge (3 total days).
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- Patient engagement within 30 days after discharge. Do not include engagement on the date of discharge. Either of the following meets criteria:
- An outpatient visit, telephone visit, e-visit or virtual check-in (Outpatient and Telehealth Value Set).
- Transitional care management services (Transitional Care Management Services Value Set).
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Medication reconciliation (Medical Reconciliation Encounter Value Set, Medication Reconciliation Intervention Value Set) conducted by a prescribing practitioner, clinical pharmacist, physician assistant or registered nurse on the date of discharge through 30 days after discharge (31 total days).
Best Practice and Measure Tips
Requirements: Only EMR systems and medical records accessible to the PCP/OCP (ongoing care provider*) are eligible for use in reporting.
- Ensure all admission / discharge notifications are received and saved in the patient’s outpatient chart. Be sure to include any admission / discharge notifications from Skilled Nursing Facilities.
- Ensure appropriate engagement and medication reconciliation occur for all discharges including when discharged to home from Skilled Nursing Facilities.
- Be sure any post hospitalization contact documentation clearly indicates it is a follow up after Inpatient Hospitalization, whether it is a Visit, Medication reconciliation, Transition of care call, Post op visit, etc.
*A provider/specialist may be considered an ongoing care provider if they provide care to the patient in and out of the hospital.
- If the provider/specialist only provides care to the patient in the hospital, then they are NOT considered an ongoing care provider.
- A provider/specialist who only sees the patient outside the hospital MAY still be considered an ongoing care provider (e.g., if the patient sees the provider before admission and then again after discharge; or if the patient sees the provider regularly before admission but has no other visits for the rest of the measurement year after discharge).
- The provider/specialist is not required to perform the engagement visit in order to be considered an ongoing care provider.
- If the cardiologist or other specialist meets the criteria described above, then they may be considered an ongoing care provider and the outpatient medical record that is accessible to the cardiologist or other specialist may be used for all the TRC measure indicators.
- If the surgeon also sees the patient outside of the hospital (i.e. they performed the pre-op exam and/or follow-up visit), then they may be considered to be the ongoing care provider. If the patient only saw the surgeon while in the hospital then they may not be considered to be an OCP.
How admission and discharge dates are determined:
A patient may be counted in the measure multiple times within the measurement period. Each episode is determined based on the following:
- An episode ends if the patient remains discharged to home for 31 days. Any admission after this would create a new Admission episode.
- An episode continues when the first discharge is followed by a readmission or direct transfer to an acute or non-acute inpatient care setting on the date of discharge through 30 days after discharge (31 days total).
- Admit date = Date of the first admission
- Discharge date = Date of the discharge where there are no readmissions or direct transfers within the 31 days total.
Notification of Inpatient Admission:
Documentation sent to the patient’s PCP or OCP must include dated evidence of receipt of notification of inpatient admission on the day of admission through 2 days after the admission (3 days total). Evidence that the information was integrated in the appropriate medical record and is accessible to the PCP or ongoing care provider on the day of admission through 2 days after admission (3 total days) meets criteria.
- Compliance through Medical Record Review only. Ensure admission / discharge notifications are in patient’s outpatient chart. Compliance is only met if the required information is in the patient’s medical record within the 3 days total timeframe. Prompt scanning of any notifications or any communications with Care Team or patient into the medical record is critical to meet compliance.
- If patient has an observation stay and then admitted as an inpatient, the date of the admission stay is used for compliance. Observation stays are considered outpatient.
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- Communication between inpatient providers/staff and the patient’s PCP/OCP via phone call/e-mail/fax.
- Communication about admission between emergency department and the patient’s PCP or OCP via phone call/e-mail/fax.
- Communication about admission to the patient’s PCP/OCP through HIE/ADT alert system/ shared EMR system.
- Communication about admission with the patient’s PCP or ongoing care provider through a shared electronic medical record (EMR) system.
- If PCP / OCP document in the same EMR where the admission occurred, the scan date is not required since the documentation is present real time.
- Communication about admission to the patient’s PCP or ongoing care provider from the patient’s health plan.
- Patient’s PCP/OCP admitted the patient to the hospital.
- Specialist admitted the patient to the hospital and notified the patient’s PCP/OCP.
- PCP/OCP placed orders for tests and treatments during the patient’s inpatient stay.
- PCP/OCP performed a preadmission exam or received communication about a planned inpatient admission up to 30 days prior to surgery/admission date.
- The planned admission documentation or preadmission exam must clearly pertain to the denominator event.
- Evidence of receipt notification via a “Scan Date/Time” into the patient’s Medical Record/EMR.
- Scanned documents into the Medical Record/EMR within 48 hours of Admission (which includes the admission/discharge information).
- If a scanned date/time is not populated in the EMR once the documents are scanned in the patient’s Medical Record, please enter note in the Medical Record when the documents were placed with a date and time.
- If unable to scan, include a progress note stating that notification documents were placed in the Medical Record on that specific date/time.
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- Documentation that the patient or the patient’s family notified the patient’s PCP or OCP of admission.
- Documentation of notification that does not include a date when documentation was received or accessible to PCP or OCP.
- Documentation which only references Provider sending the patient to the ED.
Receipt of Discharge Information:
Documentation sent to the patient’s PCP or OCP must include dated evidence of receipt of discharge information on the day of discharge through 2 days after the discharge (3 days total). Evidence that the information was integrated in the appropriate medical record and is accessible to the PCP or ongoing care provider on the day of discharge through 2 days after discharge (3 total days) meets criteria.
- Compliance is only met if the required information is in the patient’s medical record within 2 days of discharge. Prompt scanning of any notifications or any communications with Care Team or patient into the record is critical to meet compliance.
Note: Patients transferring from a hospital to a skilled nursing facility or other inpatient setting require notification of discharge from the skilled nursing facility or other inpatient setting. This dated notification is required in the outpatient chart along with the below information within the required timeframe of 3 days total in order to close the HEDIS gap.
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Discharge information may be included in, but not limited to, a discharge summary, summary of care record, or located in structured fields in an EMR.
- Discharge information must include ALL of the following:
- The practitioner responsible for the patient’s care during the inpatient stay.
- Procedures or treatment provided.
- Diagnoses at discharge.
- Current medication list.
- Testing results, or documentation of pending tests or no tests are pending.
- Instructions for patient care post-discharge.
- Compliance through Medical Record Review only. Ensure admission / discharge notifications are saved in the patient’s outpatient chart within the required timeframe of 3 days total.
- Discharge information must include ALL of the following:
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- Instructions for patient care post discharge given to the PCP, OCP, patient , or family/caregiver.
- Discharge instructions that direct the patient to follow-up with the PCP.
- Even when the PCP or OCP is the discharging provider, required discharge information must be documented in the appropriate medical record within timeframe.
- Evidence of receipt notification via a “Scan Date/Time” into the patient’s Medical Record/EMR.
- Scanned documents into the Medical Record/EMR within 48 hours of discharge (which includes the admission/discharge information).
- If a scanned date/time is not populated in the EMR once the documents are scanned in the patient’s Medical Record, please enter note in the Medical Record when the documents were placed with a date and time.
- If unable to scan, include a progress note stating that notification of documents were placed in the Medical Record on that specific date/time.
- A scan date is not required in a shared EMR, as documentation is recorded in real time.
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- Documentation the patient or the patient’s family notified the patient’s PCP or OCP of discharge.
- Documentation of notification that does not include a time frame or date when documentation received and integrated into the patient’s medical record.
Patient Engagement After Inpatient Discharge:
Documentation of patient engagement (e.g., office visits, visits to the home, telehealth) provided within 30 days after discharge. If the patient is unable to communicate with the provider, interaction between the patient’s caregiver and the provider meets criteria. (HYBRID: Compliance via claims or Medical Record Review.)
Note: Patients transferring from a hospital to a skilled nursing facility or other inpatient setting require engagement after discharge from the skilled nursing facility or other inpatient setting.
Easy Compliance with acceptable visit codes: (Add appropriate Medication Reconciliation Post-Discharge Code to Patient Engagement visit claim to meet medication reconciliation compliance.)
Medication Reconciliation Post-Discharge:
Evidence discharge medications were reconciled with the most recent medication list in the PCP/OCP outpatient medical record on the date of discharge through 30 days after discharge (31 days total). (HYBRID: Compliance via claims or Medical Record Review).
Note: Patients transferring from a hospital to a skilled nursing facility or other inpatient setting DO NOT require medication reconciliation until they are discharged from the inpatient setting.
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- Evidence of medication reconciliation and the date when it was performed by either:
- prescribing practitioner
- clinical pharmacist
- physician’s assistant
- registered nurse
- Evidence the provider was aware of the hospitalization. It is best practice to have both of the below in note:
- Mention of “hospitalization,” “admission” or “inpatient stay” in the note.
- Reference to reconciliation of current and discharge medications in the note.
- Only documentation in the outpatient chart meets the intent of the measure:
- Provider or OCP speaks to member patient or caregiver via telephone and documents reference to hospitalization and medication reconciliation, which is documented in outpatient chart.
- Example: “Conversation with patient after recent hospitalization (include date of admission / discharge). Reviewed discharge medications and reconciled with current medication list. Patient is aware of medication list.”
- Care managers complete the MRP
- Be sure to include in documentation:
- Reference to hospitalization with the dates of admission and D/C in case there are multiple admissions/ discharges.
- Reference discharge medications reviewed and reconciled with current medication list. Patient aware of medication list.
- Always include PCP/OCP name, EMR system, location, phone and fax.
- Include where MRP was routed to (doctor/EMR).
- Include any supporting documentation, which confirms PCP/OCP received and entered into member’s patient’s chart.
- If documentation is faxed to PCP/OCP, request fax is shared with PCP/OCP and is added to member patient’s chart.
- Example: “Transition of Care Medication Reconciliation Completed on (DATE) by (name). Conversation with (patient name / DOB) after recent hospitalization (include date of admission / discharge and facility discharged from if available). Reviewed discharge medications and reconciled with current medication list. Patient is aware of medication list. THIS COMMUNICATION MUST BE ADDED TO THE PATIENT’S OUTPATIENT CHART / EMR SYSTEM AS EVIDENCE OF MEDICATION RECONCILIATION POST DISCHARGE. Please save fax in member’s outpatient chart and have (provider name) review.
- Provider or OCP speaks to member patient or caregiver via telephone and documents reference to hospitalization and medication reconciliation, which is documented in outpatient chart.
- Evidence of medication reconciliation and the date when it was performed by either:
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- Current medication list available & provider reconciled the current and discharge medications.
- Mention of “hospitalization,” “admission” or “inpatient stay” in note is not required.
- Current medications with a notation that references the discharge medications (e.g., no changes in medications since discharge, same medications at discharge, discontinue all discharge medications).
- Mention of “hospitalization,” “admission” or “inpatient stay” in note is not required.
- Current medications list available and discharge medications were reviewed.
- Mention of “hospitalization,” “admission” or “inpatient stay” in note is not required.
- Current medication list, discharge medication list are available and both lists were reviewed on the same date of service.
- Mention of “hospitalization,” “admission” or “inpatient stay” in note is not required.
- The act of documenting the medication list is considered evidence the provider reviewed the medications.
- Current medications list available, patient had post-discharge hospital follow-up and medications were reconciled/reviewed.
- Documentation must indicate the provider was aware of the patient’s hospitalization/discharge.
- The act of documenting the medication list during a follow-up visit is considered evidence the provider reviewed the medications.
- Discharge summary reads discharge medications were reconciled with the most recent medication list and it was filed (in the PCP/OCP’s outpatient chart) on the date of discharge through 30 days after discharge (31 total days).
- There must be evidence that the discharge summary was filed in the PCP/OCP’s outpatient chart on the date of discharge through 30 days after discharge (31 total days).
- Utilizing this discharge summary is the last resort, attempt to find documentation of an office visit, home visit (possibly RN), e-visit etc.
- Notation that No medications were prescribed or ordered upon discharge.
Notes:
- A medication list may include medication names only or may include medication names, dosages and frequency, over-the counter (OCT) medications, and herbal or supplemental therapies.
- The Medication Reconciliation Post-Discharge sub-measure assesses whether medication reconciliation occurred, not the quality of the med list or the process used to reconcile the medications.
- Current medication list available & provider reconciled the current and discharge medications.
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- Documentation of “post-op/surgery follow-up’’ without a reference to “hospitalization”, “admission” or “inpatient stay’’ does not imply there was a hospitalization and is not considered evidence that the provider was aware of the hospitalization.
- Documentation indicating only that the provider was aware of the surgery (even if the procedure/surgery is typically performed inpatient) or if the provider performed the surgery is not sufficient to show that the provider was aware of the “hospitalization” at the time of the follow-up visit.
- The presence of a discharge notification or discharge summary in the medical record alone does not count as evidence that the provider was aware of the hospitalization at the time of the follow-up visit (even if the provider was the discharging provider).
Easy Compliance with acceptable codes: (Add appropriate Medication Reconciliation Post-Discharge Code to Patient Engagement visit to meet MRP compliance.)
Measure Exclusions
Denominator Exclusions:
- Persons in hospice or using hospice services any time during the measurement period.
- Persons who died any time during the measurement period.
Numerator Exclusions:
- For CPT Category II codes do not include CPT CAT II Modifier.
Measure Codes
Patient Engagement After Inpatient Discharge Patient Engagement.
- An outpatient visit, telephone visit, e-visit or virtual check-in:
- CPT: 98000, 98001, 98002, 98003, 98004, 98005, 98006, 98007, 98008, 98009, 98010, 98011, 98012, 98013, 98014, 98015, 98016, 98966, 98967, 98968, 98970, 98971, 98972, 98980, 98981, 99202, 99203, 99204, 99205, 99211, 99212, 99213, 99214, 99215, 99242, 99243, 99244, 99245, 99341, 99342, 99344, 99345, 99347, 99348, 99349, 99350, 99381, 99382, 99383, 99384, 99385, 99386, 99387, 99391, 99392, 99393, 99394, 99395, 99396, 99397, 99401, 99402, 99403, 99404, 99411, 99412, 99421, 99422, 99423, 99429, 99441, 99442, 99443, 99455, 99456, 99457, 99458, 99483
- HCPCS: G0071, G0402, G0438, G0439, G0463, G2010, G2012, G2250, G2251, G2252, T1015** NOTE: **T1015 HCPCS code which identifies an all-inclusive clinic visit for services rendered at a Federally Qualified Health Center (FQHC)
- SNOMED CT US Edition: 50357006, 77406008, 84251009, 86013001, 90526000, 185317003, 185463005, 185464004, 185465003, 209099002, 281036007, 314849005, 386472008, 386473003, 401267002, 439740005, 866149003, 3391000175108, 444971000124105, 456201000124103
- UBREV: 0510, 0511, 0513, 0514, 0515, 0516, 0517, 0519, 0520, 0521, 0522, 0523, 0526, 0527, 0528, 0529, 0982, 0983
- Transitional care management: CPT: 99495, 99496
Medication Reconciliation Post-Discharge.
- Medication Reconciliation Encounter CPT: 99483, 99495, 99496
- Medication Reconciliation Intervention
- CPT: 99605, 99606
- CPT-CAT-II: 1111F
- SNOMED CT US Edition: 430193006, 428701000124107