Effective Date: July 17, 2026

Deletion Details

If you no longer wish to use the Mobile Application, you may discontinue using it at any time. Note: Deleting the Mobile Application from your mobile device does not terminate your health plan coverage, close your member account, revoke an Authorized Representative’s authority, or require Johns Hopkins Health Plans to delete information that must be retained under applicable law or Johns Hopkins Health Plans records retention policies. If you wish to delete your Mobile Application access entirely, please follow the instructions below.

How to Request Deletion

To delete your Johns Hopkins Health Plans and/or Priority Partners member Mobile Application account, follow these steps: 

• Log in to your member portal account on your mobile phone or desktop computer. 
• Go to “My Account.” 
• Select “Profile & Preferences.”  
• Scroll to the bottom of the page and select “Delete my portal account.” 

Deleting your portal account will immediately delete your account access to your mobile app and the desktop portal. Note: Deleting your portal account does not impact your health plan coverage. 

If you have additional questions, please contact your health plan’s Customer Service team.