MyChart Frequently Asked Questions

Getting Started with MyChart

Activation Codes

Appointments and Messaging

Self-Registering in the Emergency Room

Your Medical Record

Your Family's Medical Record

Technical Questions

For Johns Hopkins Medicine Pharmacies

For Non-Johns Hopkins Medicine Pharmacies

Paperless Billing

Need Help?

*Do not use MyChart for urgent medical matters. For medical emergencies, call 911.

I need help with: Get help:
 MyChart Username Recover your username here.
MyChart Password Reset your password here.
Billing or Insurance Questions Check out our Financial Assistance and Payment Plans page or call 855-662-3017.
Scheduling Questions Call 410-955-5000 (for adults) or 443-578-3181 (for pediatrics) to speak with a Johns Hopkins Medicine representative. For existing Johns Hopkins Medicine patients, certain primary care and specialty care appointments are available to schedule online.
Florida patients: call 727-898-7451 or visit Johns Hopkins All Children’s Request an Appointment page.
Medications or Health Questions Contact your provider’s office. Click here for a listing of all provider offices and click More Search Options.
 Telemedicine Questions Check out our Video Visits From Home page.
 Johns Hopkins Medicine MyChart Technical Support Call 800-318-4246.