Using Telemedicine to Connect to Your Johns Hopkins Doctor and Care Provider
In an effort to help reduce the spread of the coronavirus that causes the disease COVID-19, patients are encouraged to talk with their doctor or care provider to find out if a video visit may be appropriate for their care needs.
Patients with a MyChart account or new patients can participate in a live-video appointment, called a video visit, with their Johns Hopkins outpatient primary or specialty care provider. Video visits allow patients to connect face-to-face in real time without leaving their home. Patients can use a smartphone, tablet or computer. If you do not have a device to use for a video visit, you and your provider may decide that a telephone call will meet your needs. Virtual connections are secure and HIPAA compliant. Professional world language or sign language interpreters and other accommodations are available to join a telemedicine video or phone visit.
In this section
Video Visit Resources
- MyChart Account (If you do not have a MyChart account, call your provider's office and they will assist you)
- Smartphone, Tablet or Laptop with Webcam with internet or strong wifi signal
- Speakers or Headphones
- Polycom App
- Conduct the video visit in a well-lit room so your provider can see you.
- Turn off background television or radio noise.
- Make sure the space is private, so you can discuss personal medical information.
- Write down any questions for your provider before the visit.
- Have a paper and pen ready to take notes.
- Test your device prior to the visit.
- If you are using a mobile device, be sure to use the device's native browser (Apple=Safari or Android=Chrome).
- Watch: How to Prepare Your iPhone for a Video Visit
- Watch: How to Prepare Your iPhone for a Video Visit using a Web Browser
- If you are using a laptop or desktop, we recommend testing using Chrome. Apple/MAC users should use Safari.
If you have trouble with the installation instructions, please call the Johns Hopkins MyChart Virtual Help Support Line at 667-208-6100.
How do I schedule a video visit with my Johns Hopkins specialist?
Both Johns Hopkins providers and patients can request a video visit. Call your provider’s office or send a message through MyChart to ask your provider if a video visit is appropriate for your care needs.
- Complete the e-check-in process through MyChart. (E-check-in is available starting seven days before your video visit.)
- Click the link found in the e-check-in process.
- Click on “Start your video visit.”
- Wait for a medical office assistant or your provider to join you in the video visit session.
Patients can invite loved ones to participate in the video visit. Click on the “Share your video visit” button during the appointment check-in process, and email the shared URL.
Most Johns Hopkins Medicine providers are able to support video visits. Contact your provider to see if a video visit is appropriate for you.
Yes, we value our diverse patient population, and pride ourselves on the ability to provide equal access to services. An interpreter or other accommodations can be coordinated by the provider through phone or video during your telemedicine visit.
The telemedicine program at Johns Hopkins is wholly owned and operated by Johns Hopkins Medicine. Through the system, your health care provider has access to your secure electronic medical records.
Your information and safety are carefully protected when you use telehealth services, just as they would be during an in-person doctor visit. Each transmission is secure and compliant with all traditional privacy regulations.
Please note that during the COVID-19 State of Emergency only, if you and your provider agree, you may participate in a telehealth visit through use of a non-public, non-HIPAA approved, two-way audiovisual communications system such as FaceTime.
You may also connect with your provider via telephone.