Patients with a MyChart account or new patients can participate in a live-video appointment, called a video visit, with their Johns Hopkins outpatient primary or specialty care provider. Video visits allow patients to connect face-to-face in real time without leaving their home. Patients can use a smartphone, tablet or computer. If you do not have a device to use for a video visit, you and your provider may decide that a telephone call will meet your needs.
MyChart virtual video visits are secure and HIPAA compliant. Professional world language or sign language interpreters and other accommodations are available to join a telemedicine video or phone visit.
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Both Johns Hopkins providers and patients can request a video visit. Call your provider’s office or send a message through MyChart to ask your provider if a video visit is appropriate for your care needs.
Patients can invite loved ones to participate in the video visit. Click on the “Share your video visit” button during the appointment check-in process, and email the shared URL.
Due to individual state regulations, Johns Hopkins Medicine may not be able to conduct a telemedicine visit with patients who live in a state other than the state where your provider’s office is located. Please ask your provider if you can be seen via telemedicine before you schedule a video visit.
Most Johns Hopkins Medicine providers are able to support video visits. Contact your provider to see if a video visit is appropriate for you.
Yes, we value our diverse patient population, and pride ourselves on the ability to provide equal access to services. An interpreter or other accommodations can be coordinated by the provider through phone or video during your telemedicine visit.
The telemedicine program at Johns Hopkins is wholly owned and operated by Johns Hopkins Medicine. Through the system, your health care provider has access to your secure electronic medical records.
Your information and safety are carefully protected when you use telehealth services, just as they would be during an in-person doctor visit. MyChart virtual video visits are secure and compliant with all traditional privacy regulations.
You may also connect with your provider via telephone.
The law aims to help patients understand health care costs in advance of care and to minimize unforeseen — or surprise — medical bills.
No Surprises Act Overview