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Patient Safety Quality and Leadership

The Armstrong Institute's online Patient Safety Quality and Leadership delivers core concepts and tools to be an effective patient safety champion in your hospital, clinical department or unit/clinic. The program's 13 modules, which can be taken anywhere and at any time, delve into core concepts in such areas as:

  • Fostering a culture of patient safety
  • Delivering patient-centered care
  • Designing safer care delivery systems
  • Enhancing interdisciplinary teamwork and communication
  • Sustaining change
  • Tools and strategies for identifying and mitigating hazards.

Patient safety initiatives, both in the United States and overseas, have used this online program to prepare key organizational safety leaders and build their organizations’ internal capacity for improvement.


The Participant Experience

The patient safety challenges in this program aren’t theoretical. Participants step into the shoes of a team at a virtual hospital that has very real problems. As they are introduced to concepts and improvement tools, participants get frequent opportunities to apply them to realistic, engaging scenarios.

This self-paced program requires about 18.5 hours to complete and carries continuing medical education credits.  

Misti Price

"I love the language, processes and skills that this program teaches…I still look at my program materials often just to make sure I am on the right track when addressing patient safety concerns and staff concerns. I frequently use the different tools that it introduced…

There are many styles of learning and this provided a little of each, so no one would walk away without many takeaways."

-Misti Price, Administrative RN III, Surgical Intensive Care Unit, Baptist Health Medical Center-Little Rock

Read more testimonials.

Learning Objectives

sample problem from online programBeyond rote memorization, this program promotes critical thinking, as in this exercise about rolling out a new patient safety intervention.

After completing this course, participants will demonstrate the ability to:

  • Develop patient safety initiatives for real and lasting change
  • Create and sustain a patient safety culture that has patient-centered care as its linchpin
  • Use a system-based approach to identify and reduce defects in their health care organizations
  • Apply evidence-based practices to develop and support effective multidisciplinary teams that work in partnership with patients and their families to improve patient safety outcomes
  • Act as change agents in their organizations as they lead efforts to continuously learn from defects and improve patient safety and quality care by developing action plans for patient safety improvement

Registration and Cost

Standard Participants: $400

Most participants should register via myLearning@Armstrong, the institute's learning management system.

Bulk discounts apply for groups of 25 or more. Email to to arrange a purchase.

Johns Hopkins Medicine Employees: Free

Register via Johns Hopkins' myLearning platform.


In support of improving patient care, this activity has been planned and implemented by the Postgraduate Institute for Medicine and Johns Hopkins Armstrong Institute for Patient Safety and Quality.  Postgraduate Institute for Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.


The Postgraduate Institute for Medicine designates this enduring material for a maximum of 18.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Postgraduate Institute for Medicine designates this continuing education activity for 18.5 contact hour(s) (1.85 CEUs) of the Accreditation Council for Pharmacy Education.


The maximum number of hours awarded for this Continuing Nursing Education activity is 18.5 contact hours.


Postgraduate Institute for Medicine (PIM) requires instructors, planners, managers, and other individuals who are in a position to control the content of this activity to disclose any real or apparent conflict of interest (COI) they may have as related to the content of this activity. All identified COI are thoroughly vetted and resolved according to PIM policy. PIM is committed to providing its learners with high quality activities and related materials that promote improvements or quality in healthcare and not a specific proprietary business interest of a commercial interest.


The faculty members have nothing to disclose.


The PIM planners and managers have nothing to disclose. The Johns Hopkins Armstrong Institute for Patient Safety and Quality planners and managers have nothing to disclose.


There are no fees for participating and receiving CME credit for this activity. During the period July 1, 2020 through June 30, 2023, participants must read the learning objectives and faculty disclosures and study the educational activity. 

If you wish to receive acknowledgment for completing this activity, please complete the post-test and evaluation on 

On the navigation menu, click on “Find Post-test/Evaluation by Course” and search by course ID 15576. Upon registering and successfully completing the post-test with a score of 75% or better and the activity evaluation, your certificate will be made available immediately. 

For Pharmacists: Upon successfully completing the post-test with a score of 75% or better and the activity evaluation form, transcript information will automatically be sent to the NABP CPE Monitor Service.




Recommended browsers for this program include current versions of Internet Explorer 11 or higher, Firefox, Google Chrome, and Edge. A high-speed Internet connection (DSL, cable modem, or LAN-based) is not required; however, it is recommended for faster download times.

Certain content in this program cannot be viewed using an iPad device (e.g., Flash-based content in Connect sections of Program modules). Additionally, your experience when viewing videos in this Program will be optimal if you use a wired internet connection with audio enabled.


This educational activity may contain discussion of published and/or investigational uses of agents that are not indicated by the FDA. The planners of this activity do not recommend the use of any agent outside of the labeled indications. 

The opinions expressed in the educational activity are those of the faculty and do not necessarily represent the views of the planners.  Please refer to the official prescribing information for each product for discussion of approved indications, contraindications, and warnings.


Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient management. Any procedures, medications, or other courses of diagnosis or treatment discussed or suggested in this activity should not be used by clinicians without evaluation of their patient’s conditions and possible contraindications and/or dangers in use, review of any applicable manufacturer’s product information, and comparison with recommendations of other authorities.

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