Communication and Resolution Program (CRP)
Everyone at Johns Hopkins Medicine works hard to give patients the best care possible. Medicine is complex and not an exact science, as many treatments involve risks of complications. Unexpected or even preventable outcomes may occur. When a medical outcome is not what is expected, no matter the reason, we strive to support our patients and families both medically and emotionally through the Communication and Resolution Program (CRP).
Johns Hopkins Medicine uses a Communication and Resolution Program (CRP) as a framework to resolve unexpected outcomes with patients.
What is a CRP?
A CRP program is a systematic approach to when an unexpected medical outcome occurs, no matter the reason. Following an event, facility team members will communicate empathetically with you and your family, investigate and explain what happened, implement systems to avoid recurrences of incidents, apologize, and work towards a resolution. We are committed to re-establishing your trust
Our Promise
Consistent, open, and honest communication between your healthcare providers and you/your family.
Offer an apology, support you medically and emotionally.
A thorough investigation of the event to determine if it could have been prevented, and if so, how it will be prevented in the future.
Patient Feedback: Points of Contact
Johns Hopkins is committed to providing you and your loved ones a respectful and positive experience. Our staff are here to listen and help address any concerns you may have.
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Contact our patient relations team by choosing one of the following methods:
Phone: 410-955-2273 (patient relations)
We strive to return your call within the day; all calls will be returned within the next business day.Online: fill out a form
Email: [email protected]
Mail:
The Johns Hopkins Hospital Patient Relations Department
600 North Wolfe Street
Nelson 170
Baltimore, MD 21287In person:
Hours of operation are Monday-Friday 8:30 a.m.-5 p.m.
For urgent issues after hours and on weekends, please contact The Johns Hopkins Hospital Operator and ask for the Administrator on call at 410-955-5000.
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The Office of Patient Experience at Johns Hopkins Bayview Medical Center is here to help you navigate medical encounters and to provide an opportunity for you or your family members to report specific concerns.
Phone: 410-550-0626
Calls will be returned within the next business day.Email: [email protected]
Mail:
Johns Hopkins Bayview Medical Center
Office of Patient Experience
4940 Eastern Avenue
Baltimore, MD 21224In-person:
Patients and family members can call to schedule an appointment to visit our office and speak with a patient experience coordinator Monday through Friday, 8:30 a.m. to 5 p.m.
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Please use one of the following methods to leave feedback about your experience at Johns Hopkins Howard County Medical Center:
Phone: 410-720-8200 (patient relations)
Email: [email protected]
Mail:
5755 Cedar Lane
Columbia, MD 21044 -
The patient relations team at Sibley Memorial Hospital aims to helps patients, their families, hospital staff, physicians, and others communicate fully and resolve issues. Please contact us by:
Phone: 202-537-4267 (Patient Relations line: Leave a message and receive a follow-up)
Email: Concerns or compliments about Sibley Memorial Hospital can be emailed to [email protected]
Online: Patients and family members may fill out this online form to provide feedback.
Mail:
The Sibley Memorial Hospital Patient Relations Department
5255 Loughboro Road NW
Washington, D.C. 20016 - 2695In person:
Hours of operation are Monday – Friday 8:00 a.m. – 4:30 p.m.
For urgent issues after hours and on weekends, please contact The Sibley Memorial Hospital Operator and ask for the Nursing Supervisor on Call at 202-537-4000. -
We want you to have an excellent experience at Suburban Hospital. If we can help in any way, or if you wish to provide feedback, please contact the Office of Patient and Family Experience:
Phone: 301-896-2000 (patient relations)
Email: [email protected]
Mail:
Suburban Hospital
8600 Old Georgetown Road
Bethesda, MD 20814 -
The Johns Hopkins All Children's Hospital Patient and Family Relations Specialists are non-medical/neutral liaisons for you, your child and your family.
Phone: 727-767-2110 (patient relations)
Email: [email protected]
Online: Fill out a form
Mail:
501 Sixth Avenue South
St. Petersburg, FL 33701
Learn more. -
Contact our patient relations team by choosing one of the following methods:
Phone: 410-955-2273 (patient relations)
We strive to return your call within the day; all calls will be returned within the next business day.Online: fill out a form
Email: [email protected]
Mail:
The Johns Hopkins Hospital Patient Relations Department
600 North Wolfe Street
Nelson 170
Baltimore, MD 21287In person:
Hours of operation are Monday-Friday 8:30 a.m.-5 p.m.
For urgent issues after hours and on weekends, please contact The Johns Hopkins Hospital Operator and ask for the Administrator on call at 410-955-5000.
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Phone: 410-288-8000 (main line)
Email: [email protected]
Mail:
5901 Holabird Avenue, Suite A
Baltimore, MD 21224