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International Care at Johns Hopkins: Frequently Asked Questions

  • Headquartered in Baltimore, Maryland, on the East Coast of the United States, Johns Hopkins Medicine unites the physicians and scientists of the Johns Hopkins University School of Medicine with the organizations, health professionals and facilities of The Johns Hopkins Hospital and the Johns Hopkins Health System. Johns Hopkins Medicine has six academic and community hospitals, four suburban health care and surgery centers, over 40 other patient care locations, a home care group and an international division. They offer an array of health care services in Maryland, Washington, D.C., and Tampa, Florida. View our patient care locations and get directions.

  • The international division of Johns Hopkins Medicine coordinates care for international patients traveling to the United States for complex medical care. It also provides consulting services to improve health and health care delivery around the world.

  • Traveling to the United States to receive care — especially for rare and complex conditions — can be overwhelming. That’s why we’re here to guide you through the journey.

  • Please contact the U.S. consulate or embassy in your country to inquire about visa processing time and requirements. Johns Hopkins Medicine International does not provide visa invitation letters. When your appointment is scheduled, we will provide you with a letter of confirmation for your visit.

  • Please visit our travel and accommodations website for details.

  • Yes, interpreter services are available 24 hours per day, seven days per week through in-person, video remote, and over the phone interpreting.

  • Yes. Johns Hopkins Medicine International will prepare a cost estimate for the services you will receive. We will also help verify insurance or embassy coverage. And we are available if you have questions about your final bill. For the latest information about our financial services, please see our billing information website.

  • Johns Hopkins Medicine has contracts with several international insurance companies and accepts letters of authorization from several embassies. If you have insurance or embassy sponsorship, your international financial coordinator will verify coverage and request that you pay a deposit of the amount your insurance or embassy does not cover. If we cannot obtain pre-authorization from your insurance company or embassy, or if Johns Hopkins Medicine does not participate with your insurance company or embassy, we will ask you to make a deposit for your treatment.

  • To obtain balances on accounts, patients or their representatives should contact our international patient financial services team by phone (+1-410-525-5497, Monday–Friday, 7 a.m.–6 p.m. Eastern Time, select option 1 for customer service) or by email (IntlPFSCustomerSrvc@jhmi.edu).

  • If your deposit is more than the actual charges, we will refund the difference. If your deposit is less than the actual charges, we will send you a bill for the difference.

  • You do not need to be in the United States to receive your final statement or a refund. We will ask you to provide an email address and a home address so we can contact you when the statement is ready and, if applicable, refund you by check.

  • You can access your medical records through Johns Hopkins Medicine MyChart, a secure website that provides the most up-to-date medical information available to you about your Johns Hopkins care and connects you to your health care team. MyChart is available in English and Spanish. If you choose, we can also send your medical records to you and your physician back home.

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