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Improving Patient Safety with Human Factors Methods

Physician looking at a screen

Upcoming dates: April 4-5, 2019

This two-day workshop focuses on the use of human factors engineering methods to identify and mitigate system problems that cause human errors and patient safety hazards in health care. Basic principles and a variety of human factors tools are discussed and demonstrated through hands-on exercises and examples.

As health care delivery processes and technologies become increasingly complex, human factors engineering has proven a powerful approach for proactively reducing harm. These methods can be applied to a range of patient safety improvement efforts, such as identifying design flaws in medical devices, enhancing caregiver-technology interaction, evaluating health information technology solutions, designing less error-prone processes of care, and improving the quality of root-cause analyses.

Continuing education credits available. Get details.


Registration closes five business days before the workshop start date, unless the course fills up first.

The Participant Experience

This highly interactive workshop provides ample time for participant discussions, case studies and hands-on exercises and working sessions.

Topics Covered

  • The importance of human factors in health care
  • Introduction to human factors—overview and application areas
  • A systems approach to investigating and mitigating errors associated with patient and provider safety
  • Human factors engineering and information technology
  • Care provider performance and impact on safety
  • Eliminating/mitigating hazards through human factors
  • Implementation and sustainability issues
  • Methodologies: interviews, observations, task analysis, usability testing, hazard identification and analysis, and more

Course agenda will be posted by mid-October.

Workshop Objectives

  • Appropriately define the term human factors.
  • Recognize and explain how human factors can be used within high-risk industries such as health care.
  • Apply human factors methods to proactively identify contributing factors of broken systems.
  • Plan an approach to fix the identified factors in the broken system with the goal of reducing human errors and improving organizational performance.

Target Audience

This activity is intended for health care professionals including executives, frontline clinical staff, patient safety specialists, pharmacists, quality improvement professionals, unit-based safety champions, clinical engineers, ergonomists, programmers, biomedical engineers, risk managers, regulatory affairs specialists, government agency personnel, and anyone involved in developing, evaluating, approving or procuring medical devices or health IT systems.

Registration and Costs

Standard Registration: $995 per participant
Group discounts of 20 percent are available when you register three or more participants.

Johns Hopkins Medical Staff: No cost. Seats are limited.

Registration fee includes instructional materials, breakfast, lunch and an afternoon snack. Participants are responsible for travel, parking and lodging.

Please see our cancellation and refund policy.


Constellation Energy Building
750 E. Pratt St., 15th Floor Training Space
Baltimore, MD 21202
Get details on parking, hotels and attractions.


Email or call 410-637-7170.


Physician Continuing Medical Education

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Postgraduate Institute for Medicine and Johns Hopkins Armstrong Institute for Patient Safety and Quality.  The Postgraduate Institute for Medicine is accredited by the ACCME to provide continuing medical education for physicians.

The Postgraduate Institute for Medicine designates this live activity for a maximum of 14.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Continuing Pharmacy Education

Postgraduate Institute for Medicine is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

Postgraduate Institute for Medicine designates this continuing education activity for 14.0 contact hour(s) (1.40 CEUs) of the Accreditation Council for Pharmacy Education.

(Universal Activity Number - 0809-9999-17-726-L05-P)

Type of Activity


Continuing Nursing Education

Postgraduate Institute for Medicine is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

This educational activity for 14.0 contact hours is provided by Postgraduate Institute for Medicine.

Disclosure of Conflicts of Interest

Postgraduate Institute for Medicine (PIM) requires instructors, planners, managers and other individuals who are in a position to control the content of this activity to disclose any real or apparent conflict of interest (COI) they may have as related to the content of this activity. All identified COI are thoroughly vetted and resolved according to PIM policy. The existence or absence of COI for everyone in a position to control content will be disclosed to participants prior to the start of each activity.

The program faculty disclosures: Pending

The PIM planners and managers, Trace Hutchison, PharmD, Samantha Mattiucci, PharmD, CHCP, Judi Smelker-Mitchek, MBA, MSN, RN, and Jan Schultz, MSN, RN, CHCP have nothing to disclose. The Armstrong Institute for Patient Safety and Quality planners and managers have nothing to disclose.

Americans with Disabilities Act

Event staff will be glad to assist you with any special needs (ie, physical, dietary, etc). Please contact the Armstrong Institute Learning and Development team prior to the live event at (410) 637-7170.

Fee and Credit Request Information

A statement of credit will be issued immediately upon completing the evaluation on

For Pharmacists: Upon completing the evaluation on, your transcript information will be sent to the NABP CPE Monitor Service.