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CUSP: Creating Resilient Teams

Two clinicians watch as a third writes on a post-it

A two-day workshop for experienced leaders of unit-based safety teams

This two-day program provides concepts, tools and strategies to help participants become more effective leaders of Comprehensive Unit-based Safety Program (CUSP) teams.

CUSP is a five-step program that engages front-line health care professionals to prevent patient harm in their care areas. The highest performing CUSP teams are those in which staff members are constantly on the lookout for patient safety risks, feel empowered to raise their concerns, and work collaboratively and creatively to either mitigate or eliminate those harms.

But how do you achieve that stage? This workshop is designed for experienced CUSP coordinators, facilitators and champions to overcome barriers to self-sustaining, resilient teams.

Learning Objectives

  • Develop project management and mentoring skills to facilitate safety improvements
  • Facilitate effective team meetings for optimal engagement
  • Build stronger partnerships with senior executives
  • Assist CUSP Champions with unit engagement in CUSP work
  • Develop, implement and sustain safety improvement plans using the Learning from Defects framework

The Participant Experience

This workshop is highly interactive, with frequent opportunities to simulate the daily work performed by local safety teams.

  • Day 1 — Get strategies to help meet common CUSP challenges, learn tools to help enrich your meetings, and try out approaches to investigate patient safety hazards.
  • Day 2 — Apply Design Thinking methodology to brainstorm, prototype, test and refine solutions to patient safety defects. Participants will break into teams to devise solutions to realistic problems.

Participants leave with resources, tip sheets, and supplies to bring new skills into their work.

Who Should Attend

This course is designed for health care professionals who have at least six months experience working with CUSP teams, specifically as CUSP coordinators, CUSP facilitators or CUSP champions.

Prerequisites include the Armstrong Institute CUSP workshop – either the current one-day program or the original two-day version.

Registration and Costs

As part of the registration process, you will be asked to complete an online survey describing your previous CUSP training and experiences. The survey takes between 15 and 30 minutes.

Standard Registration: $995

  • Group discount: 20 percent off when you register three or more people at a time
  • Discounts may not be combined

Johns Hopkins Medicine employees: There is no cost for this program, although a fee will be charged for late cancellations. Seats are limited.

Registration includes instructional materials, breakfast, lunch and an afternoon snack.

Please see our cancellation and refund policy.

New to CUSP? Try our CUSP Implementation Training and learn how you can launch and sustain unit-based patient safety teams at your organization.

Time and Location

Armstrong Institute Training Space
Constellation Energy Building
750 E. Pratt Street, 15th Floor
Baltimore, Maryland 21202
8 a.m. - 4:30 p.m. both days

Get details on parking, hotels and attractions in Baltimore.


Email or call 410-637-7170.