The Johns Hopkins Hospital Patients & Guests Information

Information Desks

Personnel are stationed at desks throughout the campus to answer questions, provide directions and be of assistance in any way possible.

Guest Services

It is important to us that you feel at home during your visit. Our Guest Services representative is stationed at the main entrance to the hospital and is there to help you with special needs. If you require directions, notary services, newspaper delivery, special requests, or information about accommodations, please stop by the main lobby at the Wolfe Street entrance or call 410-614-5100, Monday-Friday, 9 a.m. to 5:00 p.m.

Patient Relations

Carnegie 100, Monday through Friday, 8:30 a.m. to 5 p.m. Patient Representatives provide information and support to visitors in the critical care and operating room waiting areas, coordinate special requests, and assist with patient concerns and issues. 

If you have patient care or safety concerns at The Johns Hopkins Hospital, please contact the Patient Relations Department at 410-955-2273 or email patientrelations@jhmi.edu.

Patient Services Accommodations

Please call 410-614-1911 or toll free 800-225-2201, 8:30 a.m. to 5 p.m. Monday through Friday or view our hotel listing.

International Patient Services

Outpatient Center, Suite 1080, 410-955-8032; Monday through Friday, 8:30 a.m. to 5 p.m. Assists with the special needs of international patients and families, including assistance in obtaining medical appointments, lodging, travel, transportation, interpreters and financial arrangements. To learn more, visit the Johns Hopkins International Website.

Lost and Found Security Office

Harvey 109, 24 hours, 410-955-5588

Sign Language Interpreting

Deaf and hearing-impaired patients can arrange for sign language interpreters or use a TTY (410-955-6446) through the Patient Relations Office, Carnegie 100, 410-955-2273. TTY also located in Outpatient Center, Level 1 information desk.

Interpreter Services

Johns Hopkins has a team of professional interpreters fluent in more than 30 languages. 410-614-4685

Visiting Hours and Policy

Hours vary according to the different hospital floors. If you are a patient, or a family member or friend of a patient, ask the nurse on your floor for visiting hours.

Someone may remain with you for emotional support during your hospital stay, unless your visitor’s presence compromises your or others’ rights, safety or health. You can deny visitation at any time.

Important Notice to Johns Hopkins Medicine Patients and Visitors

Johns Hopkins Medicine cares about our patients, community and visitors and we are committed to providing the highest quality of care in a safe and welcoming environment.  As you may have heard, our community is seeing a dramatic increase in reported cases of the H1N1 flu. This increase is particularly prominent in the pediatric population. Because we care about you and all of our patients, we have decided to make the following temporary changes to our visitor policy:

• Children under the age of 16, unless they are a patient, are temporarily restricted from all inpatient care areas.
• Children under the age of 16, unless they are a patient, also are temporarily restricted from the Johns Hopkins Children’s Center. The neonatal intensive care unit is restricting visitors who are under the age of 18.

If you have influenza-like symptoms, do not visit patients. Symptoms include fever and one or more of the following:

• Cough
• Sore throat
• Body aches
• Headache
• Chills and fatigue

Take preventive measures:

• Get vaccinated
• Cover your mouth and nose with a tissue or your sleeve when you cough or sneeze
• Wash hands often with soap and hot water or with alcohol-based hand cleaner
• Avoid close contact with sick people
• If you are sick, PLEASE STAY HOME.
  

We appreciate your help protecting our patients during this outbreak of H1N1 Flu.

Learn more about  the H1N1 flu at Johns Hopkins

Wheelchairs

Available at entrances to the Hospital, Outpatient Center, Weinberg and 550 buildings.

Security

Johns Hopkins maintains round-the-clock security with Protective Services Officers posted inside and outside all Hopkins buildings who continuously patrol all areas of the campus. For security assistance, call 410-955-5585.  Find out more about security

Service Animal Policy

Policy is a draft still under review. Hospitals, and other places that serve the public, must allow people with disabilities to be accompanied by his or her service animal. The service animals can accompany the handler in areas of the hospital that are open to the general public. Find out more.