We Are Here and Ready to Safely Care for You
At Johns Hopkins Medicine, your health and safety are our very highest priorities. We are ready to care for you and your family in our hospitals, surgery centers, and through in-person clinic and online video visits. Learn how we are keeping you safe and protected so that you can get the care you need.
Message from Our Director Dr. Peter McDonnell
How We Make Sure You Are Safe
To help prevent the spread of COVID-19, our doctors and care teams are taking extra precautions to make your visit as safe as possible.
Testing and Screening
Masks and Protective Equipment
If you've been already scheduled for a procedure that had to be postponed, we will reach out to reschedule. If this is a new procedure, please contact us at 410-955-5080 to schedule a consultation.
Learn more about preparing for your appointment.
Video Visits (Telemedicine)
Learn more about video visits.
Frequently Asked Questions
How to Request a Telemedicine AppointmentPatients with a MyChart account can participate in a live-video appointment, called a video visit. A video visit can be scheduled through MyChart or by calling 410-955-5933. If you are a new patient or need to set up a MyChart account, a member of our team can help guide you through the process over a phone call.
Preparing for Your Telemedicine Appointment
Upon scheduling your appointment you will receive directions to prepare you for your video visit. Be sure to complete the following steps:
- Activate your MyChart account.
- In MyChart, add or update your medication list, preferred pharmacy and allergies.
- Download Polycom via MyChart.
- Upload any images of your eye you would like your doctor to review to mychart.
What to Expect Before Your Telemedicine Appointment
Shortly before your appointment you will be contacted by a member of our team to ensure you are ready for your appointment by completing the following:
- Activated your MyChart account.
- In MyChart, you’ve updated your medication list, preferred pharmacy and allergies.
- Downloaded Polycom via MyChart.
We will also confirm your location and answer any questions you may have to prepare you for your appointment.
When To Contact Your Doctor During This Time
Wilmer Eye Institute has postponed routine eye appointments due the COVID-19 pandemic, however we encourage patients to contact their providers for guidance related to the following symptoms and conditions, which are eye conditions that should always be addressed right away:
- macular degeneration or diabetic retinopathy requiring regular eye injections
- blurry, wavy or blank spots in your field of vision
- new floaters or flashes in your vision
- sudden loss of vision
- eye pain, headache, red eye, nausea and vomiting
For persons who have had glaucoma surgery, contact your provider if you have any of the following symptoms: severe eye pain, major decrease in vision, sticky discharge.
The Wilmer Eye Institute is a leader in the delivery of state-of-the-art eye care.
Our experts, including top-ranked ophthalmologists and optometrists, are available at nine convenient locations across Maryland.
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