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COVID-19 Update

We continue to monitor COVID-19 cases in our area and providers will notify you if there are scheduling changes. Please continue to call your providers with health concerns. We are providing in-person care and telemedicine appointments.

Learn about our expanded patient care options and visitor guidelines.

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Virtual Resources

Resources to Connect to Loved Ones in the Hospital

In order to protect our patients, visitors and staff from the spread of COVID-19, we have limited the visitor policies of Johns Hopkins Medicine facilities. We encourage you to use digital resources connect with your loved ones in the hospital and to assist them in their care. Below are free resources that are available to use:

Text, Phone and Video Chats

FaceTime

FaceTime is a free app available on Apple devices (iPhone, iPad, iPod Touch or Mac/MacBook) that allows you to make video and audio calls with your loved ones who also have Apple devices.

How-To:
  • Instructions on how to download and use FaceTime on your iPhone, iPad or iPod Touch.
  • Instructions on how to download and use FaceTime on your Mac/MacBook.

Google Hangouts

Hangouts is a free communication platform that allows you to connect with your loved ones via text chat, phone call or video call on your smartphone, tablet or computer. Hangouts can be accessed in Gmail, YouTube, the Hangouts app in the Apple or Android stores and on the web.

How-To:

Sign into your Google account. If you do not already have an account, you can create one here.

Below are instructions on how to start a text chat, phone call or video call:

Skype

Skype is a free communications platform that allows you to connect with your loved ones via text chat, phone call or video call on your smartphone, tablet or computer.

How-To:

Below are instructions on how to start a text chat, phone call or video call:

Zoom

Zoom is a video conferencing platform that allows you to connect with your loved ones via video or audio call on your smartphone, tablet or computer. There are both free and paid plans available.

How-To:

Instructions on how to setup Zoom for a patient virtual visit with provider, family or friends.

Other languages: Arabic | Chinese | Russian | Spanish

Instructions on how to setup Zoom family and friends virtual visit with a patient.

Other languages: Arabic | Chinese | Russian | Spanish

Tools to Help Loved Ones with Care

MyChart Proxy Access

MyChart is a free, secure portal that provides the most up-to-date medical information available about your or your loved one’s Johns Hopkins care. Parents, family members, legal representatives and other individuals may also obtain a MyChart account if they become authorized as a proxy to access a patient's medical record for approved purposes.

How-To Request Proxy Access.

CaringBridge

CaringBridge is a blog platform that allows you to create a free website to write updates about the health of you or your loved one and share with family and friends.

How-To:
  • Create a CaringBridge account.
  • Follow the prompts to create a personal website. It should take five minutes or less to create.
  • Personalize the website by giving it a name, adding a main photo and adding a cover photo.
  • Post an update about the health of you or your loved one.
  • Write a message to let your friends and family know how they can support you or your loved one.
  • Share the site with friends and family by sending them a link or sharing on social media.
 
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