Johns Hopkins Medicine may send patients billing and payment notifications via a Johns Hopkins Medicine email address, text message or automated phone message. Johns Hopkins Medicine clinicians and staff do not request payments through social media platforms or unsecured, non-Hopkins websites. Our billing customer service representatives will always verify and confirm at least two patient identifiers (date of birth, social security number, email address, etc.).

Billing Safety Tip: Not sure if a billing inquiry is coming from an official Johns Hopkins Medicine source? Before clicking any links or making a payment, call customer service at 1-855-662-3017 to confirm. You can also check your MyChart account or the physical copy of your estimate or statement. If you do have a bill, it will be listed there with instructions on how to pay.

Johns Hopkins Medicine clinicians will not:

• Ask for money or sell medical services, pharmaceuticals or medical devices via social media sites.
• Recommend a personal treatment plan via a social media channel.
• Ask patients to call or message using third-party applications like WhatsApp.

You can verify clinicians by using official channels, like calling the clinic phone number listed on hopkinsmedicine.org or sending a MyChart message.

To report social media scams related to Johns Hopkins, please email [email protected] with a description of the scam, screenshots of the posts and/or messages, and links to the social media profiles.

Check the sender’s email address carefully. A legitimate Johns Hopkins Medicine email will come from an official Johns Hopkins address, such as one ending in @jh.edu, @jhu.edu, @jhmi.edu or @hopkinsmedicine.org. Learn more about how to know if an email is a scam by visiting the Federal Bureau of Investigation website.

If you receive a text or email that seems suspicious, do not respond or click any links. You can check your MyChart account to see if the same information is posted there. If the inquiry is billing related, call customer service at 1-855-662-3017 to verify the information.

Some scams use caller ID software to copy legitimate phone numbers, to make it appear as if the call is coming from a Johns Hopkins site. If you receive a phone call that seems suspicious but appears to be from Johns Hopkins, you can state that you’d like to call back at a more convenient time, ask for the full name of the caller and a callback number. You can then contact the clinic or department staff using an approved Johns Hopkins phone number to assist with verification of the information, and/or request confirmation using MyChart messaging.