Home Health Quality of Patient Care

Growing numbers of patients need ongoing professional medical services when they return home to reduce hospital readmission. Johns Hopkins Care at Home and Johns Hopkins Care at Home - Potomac help patients to regain and retain their level of function and independently manage their health care needs. With a coordinated approach that stresses personalized care, the team works closely with the physician, the patient and family members to plan, review progress and make adjustments to the plan of care.

What are these measures?

patient in a chair smiling at a caregiver

The Johns Hopkins Care at Home and Johns Hopkins Care at Home - Potomac provide health services, such as skilled nursing, physical therapy and speech therapy, for patients in the comfort of their own home. Care Compare is a resource, created through the efforts of the Centers for Medicare and Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services, which allows consumers to compare home health agency performance in a variety of ways, including its own star rating measures. Care Compare shows how often each home health agency used best practices when caring for its patients and whether patients improved in certain important areas of care.

The quality of patient care star rating is a quarterly summary measure of agency performance based on how well a home health agency performs on nine of the individual quality measures reported on Medicare’s Care Compare. These measures were selected to give a general overview of agency performance on measures that apply to the most people.

To have a quality of patient care star rating computed, home health agencies must have reported data for five of the nine measures used in the star rating calculation.

Why is this important?

Quality home care is a critical component to ensure patients receive necessary treatment after a hospital stay or for medical conditions that may require it. Home care providers train caregivers and engage case managers, community physicians, and insurance providers to create wrap-around care of the patient. By engaging in timely intervention of care, fall prevention interventions, medication monitoring and education, and remote patient monitoring for certain disease pathways, home care providers can reduce the risk of hospital readmission.

Prospective home health care patients and families can use Home Health Compare results to objectively see how well health agencies care for their patients, how often each agency used best practices when caring for its patients, whether patients improved in certain important areas of care, and what other patients said about their recent home health care experience to help determine which home care group is best for them.

How does Johns Hopkins Medicine perform?

better than average Better than average
worse than average Worse than average
Home Health Quality of Patient Care (Compared to Maryland State Average)
Metric Maryland State Average Johns Hopkins Home Care Group Potomac Home Health Care
Quality Rating 5 stars 5 stars
Improvement in Walking/Moving 87.7% 83.0% worse than average 82.2% worse than average
Improvement in Getting Out of Bed 89.1% 83.6% worse than average 84.9% worse than average
Improvement in Bathing 88.3% 82.4% worse than average 85.5% worse than average
Assessment of Patient’s Functional Abilities 99.3% 100% better than average 100% better than average
Improvement in Breathing 91.3% 87.8% worse than average 94.2% better than average
New or Worsening Pressure Sores* 0.3% 0.7% worse than average 0.2% better than average
Timely Initiation of Care 96.1% 99.2% better than average 98.8% better than average
Improvement in Patient Understanding About Their Drugs 98.9% 99.8% better than average 99.8% better than average
Improvement in Patients Taking Their Drugs Correctly 85.1% 75.7% worse than average 79.3% worse than average
Patients Receiving a Flu Shot 78.2% 75.6% worse than average 90.4% better than average
Medication Issues Were Addressed in a Timely Manner 96.7% 96.6% worse than average 99.5% better than average
Patients experienced one or more falls with major injury* 0.8% 0.4% better than average 0.5% better than average
How Often Patients Need to be Admitted to the Hospital* 13.2% 13.1% better than average 13.9% worse than average
How Often Patients Need Care in Emergency Room* 11.7% 9.5% better than average 9.7% better than average

Data from July 1, 2021 to June 30, 2022.

Unless indicated with a * a lower score indicates a better performance.

Data Source: The Centers for Medicare and Medicaid Services

Note: Across the country, most agencies fall “in the middle” with 3 or 3½ stars being the average rating across the nine measures. A star rating higher than 3½ means that an agency performed better than average compared with other agencies. A star rating lower than 3 means that an agency’s performance was below average compared with other home health agencies."

What is Johns Hopkins Medicine doing to continue to improve?

Collaborate and Coordinate Care

Approximately 85 percent of Johns Hopkins Care at Home and Johns Hopkins Care at Home - Potomac patients are coming from a hospital setting. Prior to discharge, home care coordinators, who are strategically placed at each Johns Hopkins Medicine hospital, coordinate with home care providers, hospital care teams, patients and their caregivers to ensure that patients will begin to receive care within 48 hours.

Communicating Clearly with Patients

Home care staff provide patients with a patient-friendly medication list to teach patients and/or caregivers how to manage medication information. The team uses this document to review with patients each of their medications and ensure they are taking the medications as prescribed. This assists them in transitioning into managing their own care, as soon as possible. Home care staff use the patient-friendly medication list as a tool to review and discuss medication purpose, dose, how often to take and side effects.

Comprehensive education and communication help patients learn to manage themselves when caregivers aren’t there. This empowers patients to regain and retain their level of independence.

Creating a Safe Home Environment

Home care rehabilitation staff members execute a comprehensive assessment of each patient’s needs and home environment to create an individualized care plan with instructions on a home exercise plan. Patients’ living environments are assessed and staff may make recommendations to minimize fall risk.

Frontline Perspective

Mindy NadelAs a home care therapist, Mindy Nadel says there is no cookie-cutter approach and instead provides highly specialized care to each of her patients.

Mindy Nadel
Physical Therapist, Johns Hopkins Care at Home - Potomac

“The best part of my job as a physical therapist is taking care of the patients and helping them reach their highest potential. My first visit in the home is a thorough evaluation to ensure that every aspect of care is covered: an in-depth home safety assessment, an evaluation of the patient’s functional mobility, strength and balance, pain and edema management, durable medical equipment needs, and an evaluation of any applicable surgical site or wound care. I can then apply exactly what each patient needs based on his or her environment and develop a personalized home exercise program. I always ask my patients what their goals are and then work with them to problem-solve, improve their functional status, and help them to feel the best they possibly can.

One of my favorite patients was an elderly lady who had fallen and fractured her hip and wrist. Because of her advanced age, she was not a surgical candidate to repair her hip and was not allowed to walk. When she returned home after her hospital stay, I worked with her and her caregivers on transfer training from her hospital bed to her wheelchair. A few months later, her orthopaedist prescribed home care again to begin gait training. She began to improve, from being bedridden to wheelchair bound, and eventually to walking again, all while living in her own home. She had a wonderful spirit and attitude. It is so rewarding to help my patients and encourage them to reach their full potential while discovering what they are capable of.”

How can patients and families support safety?


For more information

Patient Resources

Quality and Safety Performance During COVID-19

The organization’s quality and safety performance may have been impacted by the COVID-19 pandemic. We would urge patients to consider more recent performance in combination with historical performance. Patients may benefit from discussing with their healthcare provider the disruptions COVID-19 may have caused on quality and safety of care.

See how Johns Hopkins Medicine prioritizes safety during the COVID-19 pandemic.