Patient and Family Support Services

couple meeting with staff

In addition to world-class health and wellness care, the Johns Hopkins Children’s Center provides a variety of additional services — from compassionate adoption and legal aid to comprehensive home care assistance — designed to support the needs of your individual child as well your entire family.

Learn more about the variety of services available to you and your child.

  • Pediatric Home Care - Sophisticated medical services from compassionate pediatric caregivers provided where your child feels most comfortable — at home.
  • Social Work  - Our experienced staff are here to help your family cope with and manage the challenges of caring for your child before, during and after treatment.
  • Child Life - Our Child Life specialists work in the inpatient and outpatient settings to enhance the emotional and social well-being of your child and family throughout your health care experience.
  • Pediatric Palliative Care Team - The Pediatric Palliative Care Team provides extra support, alongside primary medical teams, for patients with a serious or life-threatening illness. The care can begin at any stage of life or in any stage of illness. Team goals are to relieve pain, symptoms and suffering, and to provide the best quality of life for your child and family. This multidisciplinary team can be reached at hlccsuppor[email protected] or by discussing this with your primary medical team.
  • Spiritual Care and Chaplaincy Services - Chaplaincy services are available to all patients and their families for emotional and spiritual support, with 24/7 emergency coverage, regardless of your religion. The Bunting Interfaith Chapel is in the arcade on the main level and is open 24/7.  To arrange a pastoral visit, ask your nurse or contact the Spiritual Care and Chaplaincy Office in Halsted 144. It is open Monday through Friday from 8 a.m. to 5 p.m. The phone number is 410-955-5842.
  • Child Life Specialists - Child life specialists build relationships with children, teens and families by providing them opportunities for play and self-expression during health care encounters. Play is an essential, natural part of childhood. It promotes effective coping when children are in distress due to new or potentially frightening health care experiences. To contact Child Life Services, call 410-955-6276.
  • Family Care Coordinator - Phone: 410-955-1821The family care coordinator, a link between you and the hospital staff, will connect you with needed resources and help address concerns and resolve any problems.
  • Case Manager - A case manager or discharge coordinator is a nurse who is automatically assigned to every patient. They can help you and your child prepare to go home. They can also help with education, equipment, home services and many other needs.
  • Clinical Customer Service Coordinator - CCSCs welcome and orient families to the unit, create and maintain a positive patient stay, and are points of contact for patient and family concerns. They round daily with patients and families to make sure the unit is meeting their needs.
  • Patient Relations - You and your family members have the right to express concerns with your doctor, nurse manager or department manager about the care your child is receiving. You may also contact Patient Relations at 410-955-2273 to speak to one of our Patient Relations Specialist. You are also welcome to place your concerns in writing and send them to Patient Relations, The Johns Hopkins Hospital, 1800 Orleans St., Baltimore, MD 21287, or email them to [email protected].

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