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mySupport Employee Assistance Program

Emotional Support

Through mySupport, JHHS employees and their household family members have free 24/7 access to confidential counseling and referral services for help with stress at work or at home, emotional distress, a difficult life transition, or other challenges. mySupport will provide referrals to licensed clinicians in your area for a televideo, telephonic or in-person appointment OR you can opt for an in-person appointment with a member of the mySupport On-Site Clinical Team, located on various Johns Hopkins campuses. Your first five counseling sessions are free and won’t require use of your insurance. 

You can reach mySupport 24/7, 365 days a year, by phone at 443-997-7000 or by scheduling an appointment.

Talkspace Online Therapy

Through Talkspace, Johns Hopkins employees and their household family members 13 and older can access confidential, secure and private professional online therapy with a licensed therapist. You can regularly send a text, audio and video message to a dedicated therapist at any time. Simply log on to your mySupport member website powered by Aetna’s Resources For Living – Username and Password JHHS. From the home page, scroll down to Essential ResourcesTalkspace Emotional Support and click on link to Get Started with Talkspace. For more information, visit the Talkspace FAQ page. Contact mySupport 24/7/365 at 443-997-7000, and select option 2.

Daily Life Assistance

Through mySupport, you and your household family members have 24/7 telephone access to a daily life assistance counselor who can offer resources and referrals for child care, elder care, pet care, parenting issues — even household help, such as finding a contractor. mySupport’s online services also can help you find services and resources for prenatal care, adoption, emergency care, summer camps, school and college search, and other needs. And mySupport also offers phone and in-person legal services; financial services, such as help with budgeting, managing debt, and tax preparation; and identity theft resolution and consultation.

You can reach mySupport 24/7, 365 days a year, by phone at 443-997-7000 or by scheduling an appointment.

JH myConcierge

JH myConcierge is available to you and your family to help you find and book personal services, travel services, relocation assistance, lifestyle services, special occasions, referrals & appointment setting, and wellness activities. JH myConcierge is available 24/7 and can be reached by calling 1-833-659-6674. Click here for more information.

mySupport Resources

mySupport provides a variety of live and on-demand workshops to provide resources to help you cope, heal and thrive in all areas of your life. Click here for on-demand workshops and resources.

For additional online resources, visit (Username and password: JHHS) 

Additional Resources