Reporting Safety Concerns

To report any safety concerns, please use the following tips:

  • For immediate hazards, call existing emergency phone numbers.
  • For urgent patient safety concerns, contact your supervisor.
  • Use departmental chain of command for assistance.
  • For compliance questions, please call 1-844-SPEAK2US (1-844-773-2528)
  • Report event in HERO (Hopkins Event Reporting Online).
  • For unresolved concerns, call the Safety Hotline at 410-955-5000.

While we encourage patient safety concerns to be first reported using your departmental command, all employees have the right to report (without retaliation) to The Joint Commission:

screenshot of Reporting a Patient Safety Event Online
  • At, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website
  • By fax to 630-792-5636
  • By mail to:

    Office of Quality and Patient Safety
    The Joint Commission
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181

  • By calling 1-800-994-6610 (Note: this is an automated phone line that will give you the above options for reporting events)