JHEAP On-Site Clinical Care

Sometimes, managing the responsibilities of work and personal life can feel overwhelming. Worry about your own — or a loved one’s — emotional well-being, mental health, medical illness, or financial hardship can be distressing and can have an effect on your energy, focus, and productivity.

Through Johns Hopkins Employee Assistance Program (JHEAP), JHHS employees and their household family members have 24/7 access to free, confidential counseling and referral services and five in-person counseling sessions.

When you call 888-978-1262 , request the onsite team and you can choose to schedule  a free, confidential appointment, via telephonic, televideo or in person with a clinician from the JHEAP On-Site Clinical Care Team located on various Johns Hopkins campuses.  The On-Site Clinical Care Team offers professional support, expertise and resources to help you identify and manage challenging issues in healthy ways.

The JHEAP On-Site Clinical Team offers in-person appointments from 9 a.m. to 5 p.m., Monday through Friday, with some appointments also available starting at 5 p.m. First-time intake appointments with an On-Site clinician typically last up to 90 minutes; subsequent follow-up appointments typically last up to 45 minutes.


When to Call

Employees and their family and household members may seek help from JHEAP for a range of reasons, including:

  • Stress and worry
  • Concern about their own or someone else's unhealthy use of alcohol or drugs
  • Challenging life transitions
  • Problems with interpersonal relationships
  • Difficulties with co-workers
  • Problems with work performance and productivity
  • Concern for family members' and colleagues' well-being
  • Grief and loss
  • Problems with low mood, low energy or anxiety
  • Financial problems
  • Legal concerns

You can call or visit JHEAP online 24/7, 365 days a year. A clinician will listen with compassion, provide support and connect you with helpful resources.


Confidentiality is the cornerstone of JHEAP. We understand that certain issues are extremely personal, and JHEAP clinicians treat all information disclosed over the phone or in a session with the utmost sensitivity. In fact, no one will know that you are receiving services from JHEAP unless you disclose that information yourself or sign a release giving your clinician permission to disclose the information. It is important to note that there are a few exceptions to confidentiality (e.g., harm to yourself or others, and the abuse of children or vulnerable adults when the perpetrator has been identified). Your JHEAP clinician will review confidentiality with you.

Sometimes our clients ask whether JHEAP records can be accessed by a supervisor or other Johns Hopkins employees. You can rest assured that JHEAP records are kept separately from all other JHHS records. Our files cannot be accessed or released without your written permission or a court order. If you have additional concerns, please feel free to raise these with your JHEAP clinician.


The JHEAP On-Site Clinical Team provides in-person appointments with licensed clinicians at various Johns Hopkins locations.


East Baltimore campus, 550 North Broadway, Suite 507 and 510
Johns Hopkins at Eastern, 1101 E. 33rd St., Suite C-100

In addition to providing scheduled in-person appointments for individuals, the JHEAP On-Site Clinical Team provides:

  • Same-day telephone and in-person consultations when needs are urgent
  • Consultation to employees and managers who are concerned about a co-worker
  • Immediate support to managers, collaboration with other programs, and onsite response during crisis situations
  • Training, education, and outreach on matters related to grief, emotional well-being and self-care