JHEAP Employee Assistance Program

Emotional Support

Through Johns Hopkins Employee Assistance Program (JHEAP), JHHS employees and their household family members have free 24/7 access to confidential counseling and referral services for help with stress at work or at home, emotional distress, a difficult life transition, or other challenges. JHEAP will provide referrals to licensed clinicians in your area for a televideo, telephonic or in-person appointment OR you can opt for an in-person appointment with a member of the JHEAP On-Site Clinical Team, located on various Johns Hopkins campuses. Your first five counseling sessions are free and won’t require use of your insurance. 

You can reach JHEAP 24/7, 365 days a year, by phone at 888-978-1262.

Daily Life Assistance

Through JHEAP, you and your household family members have 24/7 telephone access to a daily life assistance counselor who can offer resources and referrals for child care, elder care, pet care, parenting issues — even household help, such as finding a contractor. JHEAP’s online services also can help you find services and resources for prenatal care, adoption, emergency care, summer camps, school and college search, and other needs. And JHEAP also offers phone and in-person legal services; financial services, such as help with budgeting, managing debt, and tax preparation; and identity theft resolution and consultation.

You can reach JHEAP 24/7, 365 days a year, by phone at 888-978-1262.