Innovation. Efficiency. Quality. Safety.

Judy Reitz Capacity Command Center

Launched in 2016, the center improves efficiency of patient throughput and clinical care throughout the Johns Hopkins Health System, prioritizing quality, safety and the institution’s tripartite mission of innovative research, education and patient care.

See the Command Center in Action

Since 2016, the command center has incorporated the latest in system engineering, predictive analytics and innovative problem-solving to better manage patient throughout.

Capacity Command Center logo

About the Capacity Command Center

Led by a small core team, the Capacity Command Center is staffed by specialists on the Hopkins Access Line (HAL), HopComm/Lifeline and the bed management team.

Our Core Team


Each month, the HAL coordinators handle more than 20,000 phone calls, linking outside providers with Johns Hopkins Medicine providers to facilitate approximately 700 patient transfers to Johns Hopkins hospitals.


HopComm coordinates transportation requests for the critical care transport team and handles emergency paging at The Johns Hopkins Hospital. They manage 40,000 patient transports across our health system annually.

Bed Management

The bed management team assigns the right patient to the right bed at the right time. These seasoned nurses lead this function 24 hours a day, seven days a week.


Bed Management in the Capacity Command Center

The bed management team assigns the right patient to the right bed at the right time. The bed management team staffs this function 24 hours a day, seven days a week, and act as the hospital administrator on call after hours when needed.

Capacity Command Center Bed Management Team Members

Comprised primarily of experienced registered nurses, the bed management team is the gateway to patient access for nearly 100 admissions daily, through all points of access to the hospital — the Emergency Department, the Department of Surgery, the Hopkins Access Line, and direct admissions.

They use their clinical skills to identify and expedite the most appropriate placement to admit patients quickly and safely.

The bed managers also host nearly a dozen meetings daily to ensure that they have the latest information about available capacity at the hospital and throughout the health system. They lead the comprehensive unit safety program (CUSP) for the Capacity Command Center as well.

Additionally, the Capacity Command Center is home to the Hopkins Triage and Integration Physician role (HTRIP). These critical care physicians continually evaluate hospital capacity to accept patients requiring admission to an intensive care unit. They help to eliminate barriers to care progression, allowing patients to move seamlessly through every level of care between admission and discharge.



James Scheulen, P.A., M.B.A.

Chief Administrative Officer, Emergency Medicine and Capacity Management

James Scheulen headshot

Christina Staten, MS, RT(R)(CV)

Assistant Administrator, Office of Capacity Management

Christina Staten profile picture

Contact Us

Office of Capacity Management
Johns Hopkins Medicine
600 N Wolfe Street Nelson Building 127
Baltimore, MD 21287

Contact Program Coordinator Kathleen McCullum with questions about the center at [email protected] or 410-502-8515.