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COVID-19 Update

Video and Telephone Visit Instructions

 

 

You are scheduled for a video visit

We are looking forward to your visit with us. We understand that a video visit may be new to you, so we have prepared some instructions to help make it successful.

In order to conduct a video visit, you will need your MyChart account and a smartphone, tablet or computer with a camera, and speakers or a headset with a microphone.

IMPORTANT: Do this at least 24 hours before your appointment.

1. Complete the eCheck-In process. Complete eCheck-In up to 7 days before your appointment.

  • Log into MyChart.

  • Scroll down and click on the ECHECK-IN button for your upcoming visit.

    • Or, go to Visits, then Appointments and Visits, and click on the ECHECK-IN button.

  • Review and (if needed) update your insurance, medications and allergies.

  • You may also be prompted to sign the Telemedicine Acknowledgment form. Please read the agreement, and, if you agree, e-sign by clicking the boxes that read “Click to Sign.”

    • You may need to re-enter your MyChart password when signing the form.

  • Tell your care provider if you need professional language or sign language interpreters for your video or phone visit. Learn more about the language services we provide.

2. Test your video and audio. 

Check your MyChart visit instructions to determine which device preparation instructions to follow:

Polycom App – My instructions DO NOT say ’Browser-based’

Browser-Based - My instructions say my visit is ‘Browser-based’

  

On the day of your Video Visit

Begin this process at least 15 minutes before your appointment:

  • You must be in the state where your provider is licensed.

  • Sign in to your MyChart account.

  • A green ‘Start Video Visit’ button will appear 30 minutes before your appointment time.

    • If you do not see the green ‘Start Video Visit’ button, please log out and then log back in to MyChart.

    • The eCheck-In process must be completed before you will see the ‘Start Video Visit’ button.

Tips for a Successful Video Visit

  • Make sure the room is well-lit, so your provider can see you.

  • You should be in a private space, where personal medical information can be freely discussed.

  • Please remember that this is a two-way video visit. Dress in such a way that you are comfortable being seen by your provider.

  • Make sure that both your video and audio settings are turned on.

  • Make a list of items you would like to discuss with your provider in advance of the visit.

Help Lines:

  • If you have trouble preparing for your visit, you can call the Johns Hopkins Telemedicine technical support line at 667-208-6100.

  • If you have trouble with your MyChart account or password, you can call 855-389-6928, Monday through Friday 8a.m. to 5 p.m.

  • Additional Resources


 

You are scheduled for a telephone visit

We are looking forward to your visit with us. We understand that a telephone visit may be new to you, so we have prepared some instructions to help make it successful.

If you do not have a device to use for a video visit, you and your provider may decide that a telephone call will meet your needs.

On the day of your telephone visit

Your provider’s office staff or provider will call you at your scheduled time. You may be asked to verify information, such as your insurance, allergies, and medication list, at the start of your call.

Tips for a successful telephone visit

  • Be prepared 15 minutes before you scheduled appointment time.

  • If you are using a cell phone, make sure your phone is charged and that you have good cellular reception.

  • You should be in a private space, where personal medical information can be freely discussed.

  • Make a list of items you would like to discuss with your provider in advance of the visit.

  • Additional Resources
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