Video and Telephone Visit Instructions
Instructions Video and Telephone Visit Instructions
Find Instructions For:
Telephone Visit
Apple Device Users:
Please update your device to version 15.2. Older versions are unable to connect to a Johns Hopkins Medicine video visit. If your device does not work, please use another device or computer for your video visit.
How to find your iOS Version
In your iPhone or iPad, open Settings and go to General > About. Your iOS version will appear next to Software Version.
Still need help connecting to your video visit?
Call 667-208-6100 for assistance.
Video Visit Instructions
We are looking forward to your visit with us. We understand that a video visit may be new to you, so we have prepared some instructions to help make it successful.
In order to conduct a video visit, you will need your MyChart account and a smartphone, tablet or computer with a camera, and speakers or a headset with a microphone.
To learn some tips and tricks to ensure you have a successful video visit, watch Welcome to Video Visits: A Guide for Patients.
Learn about the 'No Surprises Act', a law that aims to help patients understand health care costs in advance of care and to minimize unforeseen — or surprise — medical bills.
Before Your Video Visit
Complete your eCheck-In, and video and audio testing 24 hours before your appointment.
Complete eCheck-In
eCheck-In can be completed up to seven days prior to your appointment.
Log into MyChart.
Scroll down and click on the ECHECK-IN button for your upcoming visit. Or, go to Visits, then Appointments and Visits, and click on the ECHECK-IN button.
Review and (if needed) update your insurance, medications and allergies.
You may also be prompted to sign the Telemedicine Acknowledgment form. Please read the agreement, and, if you agree, e-sign by clicking the boxes that read “Click to Sign.”
- Tell your care provider if you need professional language or sign language interpreters or real time captioning services for your telemedicine visit. Learn more about the language services we provide.
Test Your Video and Audio
- While in MyChart, click on the Test Your Video button. You will be guided through a series of steps to test your system.
- Step-by-step written instructions when using a computer or laptop
- Step-by-step written instructions when using a mobile device (smartphone or tablet)
- Please make sure that both the video (camera image) and audio (sound) are working.
- You may need to turn off “mute” or adjust the volume of your microphone and speakers.
- Apple devise users: Due to a recent Apple update, Apple devices with iOS 15.1 and 15.1.1 are unable to connect to a Johns Hopkins Medicine video visit. Learn more.
The Day of Your Video Visit
Begin this process at least fifteen minutes before your appointment.
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You must be in the state where your provider is licensed.
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A green ‘Start Video Visit’ button will appear 30 minutes before your appointment time.
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If you do not see the green ‘Start Video Visit’ button, please log out and then log back in to MyChart.
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The eCheck-In process must be completed before you will see the ‘Start Video Visit’ button.
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Tips for a Successful Video Visit
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Log in fifteen minutes before your appointment time.
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Conduct the video visit in a well-lit room so your provider can see you.
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Make sure the space is private, so you can discuss personal medical information.
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Dress in a way that you are comfortable being seen by your provider.
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Write down any questions for your provider before the visit.
Help Lines
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If you have trouble preparing for your visit, you can call the Johns Hopkins Telemedicine technical support line at 667-208-6100.
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If you have trouble with your MyChart account or password, you can call 855-389-6928, Monday through Friday 8 a.m. to 5 p.m.
- Additional Resources
Telephone Visit Instructions
We are looking forward to your visit with us. We understand that a telephone visit may be new to you, so we have prepared some instructions to help make it successful.
If you do not have a device to use for a video visit, you and your provider may decide that a telephone call will meet your needs.
Learn about the 'No Surprises Act', a law that aims to help patients understand health care costs in advance of care and to minimize unforeseen — or surprise — medical bills.
The Day of Your Telephone Visit
Your provider’s office staff or provider will call you at your scheduled time. You may be asked to verify information, such as your insurance, allergies, and medication list, at the start of your call.
Tips for a Successful Telephone Visit
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Be prepared fifteen minutes before you scheduled appointment time.
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If you are using a cell phone, make sure your phone is charged and that you have good cellular reception.
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You should be in a private space, where personal medical information can be freely discussed.
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Make a list of items you would like to discuss with your provider in advance of the visit.