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The Johns Hopkins Patient Engagement Program (PEP)

Schechter (middle) at a patient engagement training.

The Johns Hopkins Patient Engagement Program (PEP) is focused on discovering and evaluating training approaches for health care providers that improve the patient-provider relationship and increase patient engagement and behavior change. We help health care providers focus on four key areas: improved patient health outcomes, reduced health care costs, improved patient experience and supporting providers in their work.

To learn more about the training program, visit the Johns Hopkins PEP website or contact Nicole Schechter, Psy. D.

Benefits of PEP

  • Has demonstrated impact on provider knowledge, attitudes and skills
  • Can be customized to meet local needs
  • Builds respect for patients’ values and preferences
  • Promotes efficient coordination and integration of care
  • Involves family and friends in patients’ health care

Our Team

Program Options

When you engage in PEP, you get a range of solutions and education modules to help you improve your team's patient engage knowledge and practical skills.

  • eLearning: Online access to PEP Introduction Modules, which cover principles and basic skills and consist of 2.5 hours of training.
  • Skills workshops: Four-hour training session for your team, led by an expert. Workshop includes skills-practice coaching and summary materials.
  • Maintenance program: Meetings with our leadership to discuss your target audience, set goals,and identify champions within your organization who will be responsible for the maintenance of PEP.

"PEP has exceeded our expectations! The framework and insights will definitely assist in our efforts to improve patient engagement, and will also provide tools that will improve our approach to staff engagement in key practice initiatives."

- Medical director of a primary care clinic in Howard County

Dr. Wegener at the Second Annual Patient-Provider Collaboration Conference.

Wegener at the Second Annual Patient-Provider Collaboration Conference.


Johns Hopkins Critical Care Rehabilitation Conference

The Johns Hopkins Critical Care Rehabilitation Conference helps providers create a culture of proactive rehabilitation. As part of the Combating the Hospital Immobility Harm - Foundations track, our team will give a talk on patient engagement and its role in immobility harm.

Johns Hopkins Hospital Activity and Mobility Conference

Our team presents a half-day track at the Johns Hopkins Hospital Activity and Mobility Conference. The discussions focus on the basics of patient engagement and how to overcome patient refusal. Stay tuned for more on this year's conference.

Patient-Provide Collaboration Conference

Patient-Provider Collaboration Conference is an full-day conference addressing a variety of established programs and approaches focused on enhancing patient-provider collaboration. Johns Hopkins providers, administrators, and patients, as well as other experts speak about specific models for provider communication training, approaches for measuring quality of patient-provider collaboration, and diversity factors that influence the patient-provider relationship. Stay tuned for the 2020 conference information.

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