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Great 8: In Basket Optimization Initiative

JHM Great 8


Welcome to the Great 8!

The "Great 8" were developed to help manage the volume to manage In Baskets. The Great 8 workflows address our most common In Basket tasks: test results, refill requests, patient medical advice requests, referrals, scheduling, durable medical equipment, and paperwork.  These one-hour training sessions are the first of three program phases designed to introduce new workflows and improve efficiency across the entire team.great 8

All Johns Hopkins faculty/providers, administrators/leaders, managers and staff members in our ambulatory practices should register for training.

Questions? Email


Great 8 Training & Schedules

We are targeting 3 groups of learners as we roll out the Great 8.  Click to expand one of the learner groups below for reference guides, slides, recordings, and links to class schedules.



In Basket Office Hours

Need help setting up Haiku or seeking 1:1 coaching to optimize your In Basket workflows? Ambulatory providers, clinic managers and staff members are welcome to join us for office hours. If the office hours don’t fit your schedule, email for assistance.

Click to download a calendar invite for the Zoom sessions below. 
**Please note you will need to open the downloaded invitation file and add to your calendar. All sessions are hosted virtually via Zoom.

2nd Tuesdays of the month, noon to 1 pm
4th Tuesdays of the month, noon to 1 pm
1st Thursdays of the month, noon to 1 pm


Team Based Care & Scope of Practice

One of the most important elements of the Great 8 is empowering all members of the team to work at the top of their licenses to meet the needs of our patients.  See the link below to understand what you can do based on your role and scope.

great 8 scope

Download the In Basket Scope of Practice

Tips, Tricks & FAQS

See below for additional resources and job aids.

In Basket Upgrade Overview Guide

In Basket Comprehensive Guide

In Basket FAQs

Need additional resources?  Please visit the Epic Training Portal for more.​​


Webinars, Articles, Publications

Learn more about In Basket Management and Well-Being

Taming the In Basket with Kaiser Permanente Colorado: Walk Before You Run – Starting to Crawl Webinar 

Taming the In Basket with Epic: MyChart Messaging - What's Next Development Road Map Webinar 

Physicians’ Well-Being Linked To In-Basket Messages Generated By Algorithms In Electronic Health Records

Electronic health records and burnout: Time spent on the electronic health record after hours and message volume associated with exhaustion but not with cynicism among primary care clinicians

Organizational Evidence-Based and Promising Practices for Improving Clinician Well-Being

Additional Links
Combating Clinician Burnout
AMA STEPS Forward® Practice Toolkits
JHM Office of Wellbeing

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