SUPERCHARGE
Your Workflow with
The Great 8 In Basket Sprint

The Challenge
In Basket message volume and complexity are increasing, burdening providers. As inter-visit care via the In Basket messaging becomes a cornerstone of patient care, our mission is to empower the care team with efficient tools to better meet patients’ needs.

Our Solution
The “Great 8” workflows simplify key tasks like responding to result messages, refill requests, referral requests, and patient advice messages.

Program Highlights
Tailored Coaching:
Customized workflows for physicians, APPs, and staff.

  Efficiency Gains:
Maximize team performance; reduce message volume and clicks.

Proven Results:
(Johns Hopkins data Aug 2023-Aug 2024)
• 218,248 messages handled with quick actions, saving 654,744 clicks.
• Decluttered In Baskets with focused 30-minute trainings.

Transform Today!
If your department or division could benefit from an In Basket Sprint and the Great 8 workflows, contact us today at [email protected].Together, we'll create more efficient, and patient-focused healthcare!

FAQS & Guides

See below for Great 8 In Basket resources including eLearnings, FAQs, job aids, reference guides, and more.

Personalized Coaching Offerings

Need help boosting your Epic efficiency? The Great 8 team is offering group coaching workshops for anyone interested in personalized help.  View our offerings flyer for more info.

Download the In Basket Scope of Practice

The Golden Rules of In Basket 

In Basket Upgrade Overview Guide
In Basket - Comprehensive Guide
In Basket - In Basket Quick Start Guide
In Basket FAQs

For Physicians/APPs:
JHM | The Great 8 | eLearning | Providers | Introduction to In Basket Optimization
Optimize your In Basket
In Basket Management for Providers

For Managers
JHM | The Great 8 | eLearning | Managers | Introduction to In Basket Optimization
Epic In Basket for Managers
In Basket Management Strategy for Clinical Departments

For Clinical Support Staff (Nurses, MA's, MOA's)
JHM | The Great 8 | eLearning | Staff | Introduction to In Basket Optimization
Clinical / Non-Clinical In Basket Management

Need additional resources?  Please visit the Epic Training Portal for more.

Maturing the Message

The goal of the Great 8 In Basket Optimization Initiative is to empower staff to work to the top of their scope of practice and to create a culture of ‘maturing the message.’

'Maturing the message' encourages each member of the care team to maximize their contributions by adding value to the message before forwarding to the next recipient with goal of setting the recipient up for success. This is a series of 1-3 minute videos that provide short overviews of the topics below.  You may click on each to view the video.

1. Mature the Message: In Basket Messages
2. Mature the Message: Teamwork
3. Mature the Message: Rx Request Form Pharmacy
4. Mature the Message: Referral Request Form
5. Mature the Message: Rx Request from PMAR
6. Mature the Message: Appointment Request from MyChart

Webinars, Articles, Publications

Learn more about In Basket Management and Well-Being

Epic Verona Webinars
Taming the In Basket with Kaiser Permanente Colorado: Walk Before You Run – Starting to Crawl 
Taming the In Basket with Epic: MyChart Messaging - What's Next Development Road Map 

Articles & Publications
This content is provided by institutions who are external to Johns Hopkins and Epic Verona

Physicians’ Well-Being Linked To In-Basket Messages Generated By Algorithms In Electronic Health Records
Electronic health records and burnout: Time spent on the electronic health record after hours and message volume associated with exhaustion but not with cynicism among primary care clinicians
Organizational Evidence-Based and Promising Practices for Improving Clinician Well-Being

Additional Links
Combating Clinician Burnout
AMA STEPS Forward® Practice Toolkits
JHM Office of Wellbeing