Skip Navigation

COVID-19 Update

We continue to monitor COVID-19 cases in our area and providers will notify you if there are scheduling changes. Please continue to call your providers with health concerns. We are providing in-person care and telemedicine appointments.

Learn about our expanded patient care options and visitor guidelines.

General Information | Self-Checker | Donate and Lend Support | Staff Appreciation | Get Email Alerts

Skill Building

Courses are offered by the Talent Management and Organization Development (TMOD). See the full brochure.

Effective Meetings in Half the Time

Time is a commodity.  Time wasted in unproductive meetings is a drain on most organizations. Meetings must be focused, interesting, productive, and effective. This workshop provides leaders and managers with tools and a variety of highly effective meeting management techniques that can help to reduce the amount of time required for problem solving and decision-making. These techniques and tools can be used for standing meetings, shorter-term project team meetings, strategic business planning as well as emergency problem solving meetings. Your participants will notice the difference. Learn about the various roles of leaders and facilitators. Understand the personal and organizational barriers to running effective meetings. This workshop will include: meeting planning tools, a profile of common thinking styles, and ideas on how differing personalities can be a positive force for creativity and productivity. Learn about the stages teams to through as they develop. Techniques and tools such as the PART, Visible Agenda/Planning Sheet, Problem Statement, If-Then Chart and Decision Matrix will be practiced. Bring just yourself or your entire team.

Register on MyLearning

Speak Like a Pro I & II

Part I

Speak Like a Pro offers the knowledge, skills, and abilities you need for effective presentations.  You'll learn proven techniques for planning, practicing, and delivering public presentations.  Further, you will receive expert feedback from your instructor, as well as personal responses and insights from your classmates.

Part II

Participants that have attended Speak Like a Pro, can attend this advanced class. Each participant is asked to prepare in advance a 10-minute presentation. Focus on managing stage fright and maintaining composure in front of any size audience. Voice and body language is explored as an effective communication tool. Key ways of adding maximum impact to any presentation are presented along with ways of preparing quickly and confidently for any presentation. Each participant is videotaped in order to provide the participant instant feedback on his or her strengths and areas that need improvement.

Register on MyLearning

FLEX Talk: Practical Communication Skills Using MBTI Personality Type Theory

Communication has never been more important than it is today.  The world has become more sophisticated and complex and people have greater expectations.  At the same time, we all work in a climate of increasing time pressures, financial constraints, and personal accountability.  Given such competing demands, it is not surprising that complaints and litigation continue to increase.  Much of the time, these complaints and disagreements often relate more to what was said (or the way it was said) than what was done.  By the end of instruction participants will be able to describe their own psychological type preferences in terms of the MBTI framework, identify the ways their type prefers to interact, and recognize behavior cues from each type preference.  Further, participants learn to identify behavioral cues and mental functions and explain how others prefer to receive communication in a professional setting.  The session offers the time to discuss and begin to practice alternative ways of communicating with people of different type preferences to "flex" communication style.  It is suggested, but not required, that participants have some past knowledge of the MBTI, although it is not expected that people will have gained that knowledge at Hopkins.

Register on MyLearning

Becoming a Conflict Competent Leader

Dealing effectively with conflict is difficult for leaders and followers alike. Some try to avoid conflict and wish it would go away, while others tend to get angry and lash out at others in ways they regret later. Poorly managed conflict creates enormous costs in the form of wasted time, turnover, and lawsuits. How can we assess how we currently handle conflict and develop the skills we need to deal with conflict more effectively? This course examines the sources of conflict in organizations, and probes the special nature of traditional adversarial roles, hierarchy, and special interests within an organization. Through case studies, role-plays, and examples shared in class, participants investigate effective methods for reaching satisfactory agreements. The Conflict Dynamics Profile is administered to provide the individual with greater self-knowledge of personal style. Using small-group activities, participants develop and practice effective conflict resolution strategies.

Register on MyLearning

Relationship Awareness Theory: The Key to Better Communication and More Productive Conflict

Understanding the behavior that governs your interaction with others is the first step in reducing interpersonal conflict. This one day Relationship Awareness Theory workshop will provide you with an understanding of your personal strength in relating to others under two conditions: when things are going well, and when you are faced with disagreement that may produce conflict. At the end of this workshop, you will be able to better deploy your personal strengths, that is, move strategically to take a position for effective action. You will also understand how the predictable manner in which you behave during conflict impacts the way others respond to you and ultimately, your relationships with them.

Register on MyLearning

Communicating with Others: Your Style and Its Impact

The lifeblood of all strong relationships is good communication.  Individual and group productivity are greatly enhanced by the ability to communicate well.  Participants in this course will identify their preferences in verbal and nonverbal communication.  You will uncover a tendency toward one of four communication styles:  driver, analytic, relater amiable, and expressive.  You will learn about your style's inherent strengths and trouble spots, and the impact of your style in the workplace.  You will also explore attributes of effective communication and develop listening and assertion skills.

Register on MyLearning

Crucial Conversations

This workshop focuses on the use of powerful conversations and crucial confrontations - transformational conversations that create mutual learning and lead to committed action.  Participants will learn how to use powerful conversations to strengthen connections and facilitate change.  You will have the opportunity to practice powerful conversation techniques, and you will learn how to use these methods to improve performance and relationships. Powerful conversations require practice, careful thought, and constant reflection.  Approaching conversations systematically will allow you to improve critical interactions and shape them to get the results you want.

Register on MyLearning

Getting and Staying Organized: Lifelong habits for Unlocking Your Full Potential

It's happened to most of us.  We organize our desk on a Monday only to find that it is disorganized by Wednesday.  What would happen to productivity and effectiveness if you could get organized and stay that way?  How much more control would you have over your day?  In this popular workshop, you will learn the secrets behind organization and space management that lead to a more creative and stress-free work and home environment - allowing you to focus on more important details than finding something you know you have "somewhere".

Register on MyLearning

The Art of Negotiation

We all use negotiation skills every day, even though we may know little about the art and science of gaining agreement.  In this workshop, participants will review and discuss approaches and strategies to help negotiate successfully, while minimizing negative conflict and keeping relationships intact.  This experiential session will provide you with the basic knowledge of negotiation concepts and opportunities to practice these skills and will focus on the process, techniques and tools of effectively negotiating at work.

Register on MyLearning

back to top button