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COVID-19 Update

We continue to monitor COVID-19 cases in our area and providers will notify you if there are scheduling changes. Please continue to call your providers with health concerns. We are providing in-person care and telemedicine appointments.

Learn about our expanded patient care options and visitor guidelines.

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Patient Feedback

Johns Hopkins is committed to providing you and your loved ones a respectful and positive experience. Our staff are here to listen and help address any concerns you may have. Our goal is to ensure you and your family receive safe, high quality and compassionate care and service.

Your Experience Matters to Us

If, at any point, we are not meeting your expectations, please bring these concerns to the attention of your care team or a manager where you are receiving your care. If your concerns remain unresolved, please contact the patient relations or patient experience team at your hospital for further assistance.

Our patient relations assistants can help facilitate a formal review and follow-up to your concerns. Information shared with Patient Relations is reported to all executive levels of the hospital.

 
 

Tell Us About Your Experience

Select the hospital where you have received care to view the contact information for a patient relations or patient experience office. We appreciate all feedback, good or bad.

  • Contact our patient relations team by choosing one of the following methods:

    Phone: 410-955-2273 (patient relations)
    We strive to return your call within the day; all calls will be returned within the next business day.

    Online: fill out a form

    Email: PatientRelations@jhmi.edu

    Mail:

    The Johns Hopkins Hospital Patient Relations Department
    600 North Wolfe Street
    Nelson 170
    Baltimore, MD 21287

    In person:

    Hours of operation are Monday-Friday 8:30 a.m.-5 p.m.

    For urgent issues after hours and on weekends, please contact The Johns Hopkins Hospital Operator and ask for the Administrator on call at 410-955-5000.

  • The Office of Patient Experience at Johns Hopkins Bayview Medical Center is here to help you navigate medical encounters and to provide an opportunity for you or your family members to report specific concerns.

    Phone: 410-550-0626
    Calls will be returned within the next business day.

    Email: patientexperiencebayview@jhmi.edu

    Mail:

    Johns Hopkins Bayview Medical Center
    Office of Patient Experience
    4940 Eastern Avenue
    Baltimore, MD 21224

    In-person:

    Patients and family members can call to schedule an appointment to visit our office and speak with a patient experience coordinator Monday through Friday, 8:30 a.m. to 5 p.m.

  • Please use one of the following methods to leave feedback about your experience at Howard County General Hospital:

    Phone: 410-720-8200 (patient relations)

    Email: hcghpatientrelations@jhmi.edu

    Mail:

    5755 Cedar Lane
    Columbia, MD 21044
  • The patient relations team at Sibley Memorial Hospital aims to helps patients, their families, hospital staff, physicians, and others communicate fully and resolve issues. Please contact us by:

    Phone: 202-537-4267 (Patient Relations line: Leave a message and receive a follow-up)

    Email: Concerns or compliments about Sibley Memorial Hospital can be emailed to sibleypatrelations@jhmi.edu

    Online: Patients and family members may fill out this online form to provide feedback.

    Mail:

    The Sibley Memorial Hospital Patient Relations Department
    5255 Loughboro Road NW
    Washington, D.C. 20016 - 2695

    In person:

    Hours of operation are Monday – Friday 8:00 a.m. – 4:30 p.m.

    For urgent issues after hours and on weekends, please contact The Sibley Memorial Hospital Operator and ask for the Nursing Supervisor on Call at 202-537-4000.
  • We want you to have an excellent experience at Suburban Hospital. If we can help in any way, or if you wish to provide feedback, please contact the Office of Patient and Family Experience:

    Phone: 301-896-2000 (patient relations)

    Email: suburbanpatrelations@jhmi.edu

    Online: fill out a form

    Mail:

    Suburban Hospital
    8600 Old Georgetown Road
    Bethesda, MD 20814

  • Phone: 410-288-8000 (main line)

    Email: dhohl1@jhmi.edu

    Mail:

    5901 Holabird Avenue, Suite A
    Baltimore, MD 21224

  • The Johns Hopkins All Children's Hospital Patient Relations representatives are non-medical/neutral liaisons for you, your child and your family.

    Phone: 727-767-2110 (patient relations)

    Email: achfamilyrep@jhmi.edu

    Mail:

    501 Sixth Avenue South
    St. Petersburg, FL 33701

    Learn more.

 
 
 
 

Special Programs to Recognize Staff

Kind words. Empathetic support. Respectful collaborations. On a daily basis, Johns Hopkins employees carry out our mission to deliver safe, compassionate patient-centered care. Johns Hopkins institutions have several programs in place to recognize staff members whose outstanding service catches the attention of their peers, our patients and their families.

At the Johns Hopkins Hospital

If you have observed or received outstanding service and would like to nominate someone for the Service Star award, complete the form and email us at service@jhmi.edu.

The Department of Service Excellence selects deserving employees every quarter from the dozens of nominations we receive. The department is comprised of patient experience, patient relations, guest services and volunteer services staff members whose roles are focused on creating a high performing patient- and family-centered care culture.

At Johns Hopkins Bayview

The Golden Heart program recognizes staff members who go above and beyond in caring for patients, visitors or co-workers. If you've observed someone who gave extra special effort to deliver the highest quality service possible, we want to recognize their efforts.

Those nominated for the Golden Heart and may also be considered for the DAISY Award or James T. Dresher Award.

See how to nominate an employee.

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