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We Are Here When You Need Care senior couple meeting with a doctor virtually
 

Johns Hopkins OnDemand Virtual Care provides members of Johns Hopkins Advantage MD, Johns Hopkins US Family Health Plan (USFHP) and select Johns Hopkins Employer Health Programs (EHP) plans with easy access to care — from the convenience of your mobile device or computer.

You can talk to a health care provider who can diagnose and prescribe medications for minor care concerns such as colds, rashes and pinkeye.

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What We Treat

Common conditions that our health care team can treat include, but are not limited to:

  • Allergies
  • Cold and flu symptoms
  • Bronchitis
  • Poison ivy
  • Pink eye
  • Urinary tract infection
  • Respiratory infection
  • Sinus problems
  • Ear infection

Do not use Johns Hopkins OnDemand Virtual Care for emergency medical matters. Call 911 if you are experiencing a medical emergency.

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Benefits of OnDemand

Care When You Need It

Minimal Wait Times

No Appointment Required

Connect from Anywhere in the United States

 

Get Started in Minutes (Slideshow)

     

    Frequently Asked Questions

    • Johns Hopkins OnDemand Virtual Care is currently available to members of Johns Hopkins Advantage MD, select Johns Hopkins Employer Health Program*, and U.S. Family Health Plan insurance plans. Anyone under the age of 18 must be accompanied by an adult.

      *EHP Plans Include: Johns Hopkins Health System Corporation (including The Johns Hopkins Hospital, Bayview Medical Center, Howard County General Hospital, Suburban Hospital and Sibley Memorial Hospital), Johns Hopkins University, Broadway Services and Student Health plan.

    • Please contact your primary care provider or other state department of health resources to learn about available COVID-19 testing locations.

    • OnDemand hours:

      • Advantage MD: 24/7
      • EHP: 24/7
      • USFHP: Evening hours, 6 p.m. – 8 a.m. ET Monday through Friday, and all day Saturday and Sunday
    • Copayment will vary, based on your insurance coverage. Please check with your insurance provider. If a copayment is needed, it will be collected during the login process.

    • You will be placed into a virtual waiting room. On average, patients wait between seven to 10 minutes before being connected to a provider.

    • Via secure video, the health care provider will discuss your symptoms, answer your questions, make a diagnosis and recommend next steps.

    • You can have your Johns Hopkins OnDemand visit by phone, but you will have to request the phone visit through the Johns Hopkins OnDemand app or web browser. 

    • You will be able to select your language when setting up your visit and be able to speak to your healthcare provider in the following languages: English, Spanish, Chinese – Cantonese, Chinese – Mandarin, Arabic, Armenian, Bantu, Bengali, Bosnian, Croatian, Dari, Farsi, French, French Canadian, German, Greek, Gujarati, Haitian Creole, Hebrew, Hindi, Hmong, Italian, Japanese, Khmer, Korean, Laotian, Mandarin, Navajo, Polish, Portuguese, Portuguese Brazilian, Punjabi, Russian, Serbian, Swahili, Tagalog, Tamil, Telugu, Thai, Urdu, and Vietnamese. 

    • If medications are necessary, your provider will send prescriptions to your participating pharmacy.

    • If additional, in-person care is needed, you will be referred back to your primary care provider.

      If you are looking for a primary care provider, please visit our Find a Doctor website.

    • If you saw a Johns Hopkins Medicine provider, by visiting the MyChart sign up portal. If you have trouble activating your account, you can call the help desk at 443-997-6225 Monday through Friday, between 8 a.m. to 5 p.m. ET.

      If you saw a Teladoc provider, please log into your Johns Hopkins OnDemand Virtual Care account to review your after visit summary.

      We encourage you to share these notes with your primary care provider so that they can continue to monitor your symptoms and care needs. If you are looking for a primary care provider, please visit our Find a Doctor website.

     

    Johns Hopkins OnDemand Visit Acknowledgements

    All eligible plan members will be asked to acknowledge the following information prior to their Johns Hopkins OnDemand visit. I understand that:

    • The provider that I see for treatment may not be an employee or agent of Johns Hopkins nor be providing care on behalf of Johns Hopkins;
    • Despite the website logo, the provider I see for treatment may not have any affiliation whatsoever with Johns Hopkins;
    • For those non-Johns Hopkins providers, Johns Hopkins does not in any way train, manage or supervise the providers, nor does Johns Hopkins in any way oversee the medical care the non-Johns Hopkins providers render;
    • Johns Hopkins shall not be held liable for care provided by any non-Johns Hopkins providers;

     

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