We Are Here When You Need Care
On the go. After hours.
Johns Hopkins OnDemand Virtual Care provides easy access to care — from the convenience of your mobile device or computer. You can talk to a health care provider who can diagnose and prescribe medications for minor care concerns such as colds, rashes and pinkeye.
5 Reasons to Consider a Johns Hopkins OnDemand Virtual Care Visit
"The best part about Johns Hopkins OnDemand is that I can do it wherever I am when I’m not feeling well. I love that I don’t have to drive to the nearest urgent care center or wait for a long period of time to be seen." - EHP plan member and OnDemand Virtual Care user
What We Treat
Common conditions that our health care team can treat include, but are not limited to:
- Cold and flu symptoms
- Poison ivy
- Pink eye
- Urinary tract infection
- Respiratory infection
- Sinus problems
- Ear infection
Do not use Johns Hopkins OnDemand Virtual Care for emergency medical matters. Call 911 if you are experiencing a medical emergency.
DOWNLOADABLE INSTRUCTIONS Get Started in Minutes
Step 1: Create an OnDemand Account
Visit OnDemand.HopkinsMedicine.org, and click the blue “Create Your Account” button. On a mobile device, you will be prompted to first download the app.
Benefits of OnDemand
Care When You Need It
Minimal Wait Times
No Appointment Required
Connect from Anywhere in the United States
Johns Hopkins Medicine is working with Teladoc to provide this service to specific insurance plan members. As such, you may receive care from either a Johns Hopkins Medicine provider or a Teladoc provider. All health care providers available through Johns Hopkins OnDemand are licensed to provide care and have the ability to review symptoms and prescribe medications, as necessary. The provider you meet with depends on availability and geographic location.
Frequently Asked Questions
Johns Hopkins OnDemand Virtual Care is currently available to members of Johns Hopkins Advantage MD, Priority Partners, select Johns Hopkins Employer Health Program*, and U.S. Family Health Plan insurance plans. Anyone under the age of 18 must be accompanied by an adult.
*EHP Plans Include: Johns Hopkins Health System Corporation (including The Johns Hopkins Hospital, Bayview Medical Center, Johns Hopkins Howard County Medical Center, Suburban Hospital and Sibley Memorial Hospital), Johns Hopkins University, Broadway Services and Student Health plan.
We encourage you to use OnDemand whenever you need care and are unable to see your provider, especially after-hours and on weekends.
Please contact your primary care provider or other state department of health resources to learn about available COVID-19 testing locations.
- Advantage MD: 24/7
- EHP: 24/7
- USFHP: Evening hours, 6 p.m. – 8 a.m. ET Monday through Friday, and all day Saturday and Sunday
Copayment will vary, based on your insurance coverage. Please check with your insurance provider. If a copayment is needed, it will be collected during the login process.
You will be placed into a virtual waiting room. On average, patients wait between seven to 10 minutes before being connected to a provider.
Via secure video, the health care provider will discuss your symptoms, answer your questions, make a diagnosis and recommend next steps.
You can have your Johns Hopkins OnDemand visit by phone, but you will have to request the phone visit through the Johns Hopkins OnDemand app or web browser.
You will be able to select your language when setting up your visit and be able to speak to your healthcare provider in the following languages: English, Spanish, Chinese – Cantonese, Chinese – Mandarin, Arabic, Armenian, Bantu, Bengali, Bosnian, Croatian, Dari, Farsi, French, French Canadian, German, Greek, Gujarati, Haitian Creole, Hebrew, Hindi, Hmong, Italian, Japanese, Khmer, Korean, Laotian, Mandarin, Navajo, Polish, Portuguese, Portuguese Brazilian, Punjabi, Russian, Serbian, Swahili, Tagalog, Tamil, Telugu, Thai, Urdu, and Vietnamese.
If medications are necessary, your provider will send prescriptions to your participating pharmacy.
If additional, in-person care is needed, you will be referred back to your primary care provider.
If you are looking for a primary care provider, please visit our Find a Doctor website.
If you saw a Johns Hopkins Medicine provider, by visiting the MyChart sign up portal. If you have trouble activating your account, you can call the help desk at 443-997-6225 Monday through Friday, between 8 a.m. to 5 p.m. ET.
If you saw a Teladoc provider, please log into your Johns Hopkins OnDemand Virtual Care account to review your after visit summary.
We encourage you to share these notes with your primary care provider so that they can continue to monitor your symptoms and care needs. If you are looking for a primary care provider, please visit our Find a Doctor website.
Johns Hopkins OnDemand Visit Acknowledgements
All eligible plan members will be asked to acknowledge the following information prior to their Johns Hopkins OnDemand visit. I understand that:
- The provider that I see for treatment may not be an employee or agent of Johns Hopkins nor be providing care on behalf of Johns Hopkins;
- Despite the website logo, the provider I see for treatment may not have any affiliation whatsoever with Johns Hopkins;
- For those non-Johns Hopkins providers, Johns Hopkins does not in any way train, manage or supervise the providers, nor does Johns Hopkins in any way oversee the medical care the non-Johns Hopkins providers render;
- Johns Hopkins shall not be held liable for care provided by any non-Johns Hopkins providers;
Johns Hopkins OnDemand is an added service available to USFHP members to ensure that they have care options after normal business hours. Members who have a medical concern that can be seen via video can use Johns Hopkins OnDemand on weekdays between the hours of 6 p.m. to 8 a.m. and on the weekends.
During standard business hours, we encourage you to connect with your primary care provider. PCP referrals are required for all specialty visits, including those available through Johns Hopkins Telemedicine.
If you see a Johns Hopkins primary care provider, you have access to video visits during the daytime through Johns Hopkins MyChart or by calling 1-833-GET-JHCP for Johns Hopkins Community Physicians or by visiting the Johns Hopkins School of Medicine Division of General Internal Medicine site.