Patient Experience
Our quest for excellence isn’t limited to the treatments we provide. Several initiatives are under way at Hopkins to help physicians, nurses and staff to deliver the best possible service to customers. The Johns Hopkins Health System, for example, has a Service Excellence Department that keeps the mission of outstanding service at the forefront of our employees’ minds.
We are constantly seeking input from patients about how we’re doing in this effort. Our survey partner, Press Ganey Associates, sends questionnaires to a randomly selected sample of Hopkins patients following their Hospital visit. Their responses become part of our patient satisfaction measures.
For a more in-depth and intimate look at the experiences of Hopkins patients with challenging health problems, you can read patient stories selected from our publications. And, you can explore a series of innovations booklets that highlight research and innovations among several clinical departments that are leading to better patient outcomes.
