Patient and Family Advisory Council at Suburban Hospital

Suburban Hospital’s Patient and Family Advisory Council (PFAC) brings together community volunteer Patient Family Advisors (PFAs) and Suburban Hospital clinical, administrative and executive staff. The chief nursing officer, the Director of the Office of Patient and Family Experience and a PFA serve as co-chairs for the PFAC, which meets monthly to foster a culture of Patient- and Family-Centered Care (PFCC). The core concepts of PFCC are:

  • Demonstrating dignity and respect for patients and families
  • Providing information sharing with patients and families
  • Inviting patient and family participation in care and decision making at the level they choose
  • Facilitating collaboration with PFAs to develop, implement and evaluate policies and programs

(As originally defined by the Institute for Patient- and Family-Centered Care.)

How to Join

Community members with experience as Suburban patients or as family/care partners of Suburban patients, and interested in improving the care experience at the hospital are encouraged to apply to be a Patient and Family Advisor. Additionally, Suburban Hospital staff and current PFAC members are encouraged to identify potential Patient Family Advisors and invite them to apply.

To join the Patient and Family Advisory Council, please fill out the online application here.

The council co-chairs and select members will interview applicants and determine whether to recommend the applicant to the full council.

Our Accomplishments

  • The American Nurses Credentialing Center (ANCC) honored Suburban with Magnet recognition in May 2019, the nation’s highest standard for professional nursing practice. The ANCC cited the close working relationship between the nursing staff, PFAC and Patient and Family Advisor programs as an “exemplar.”
  • PFAs now participate on more than 50 hospital committees, councils and initiatives, demonstrating collaboration, a core principle of PFCC.
  • Suburban’s Intensive Care Unit received the 2018 Gold Award, and the Adult Medical and Oncology Units received the 2019 Platinum Award for demonstrating the implementation of core Armstrong Institute’s Patient- and Family-Centered Care (PFCC) best practices: 24/7 Family Presence, Bedside Shift Report, Multi-disciplinary Rounds at the Bedside and Option of Family Presence at Resuscitation.
  • PFAC organized a targeted conversation for underrepresented groups that gave patients, family members and care partners the opportunity to participate in a small group discussion on ways to improve the delivery of patient care and the patient experience.

Read more about our accomplishments in our 2022 PFAC Annual Report.

Council Charter