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109.3 Organization Policy on Complaints from Research Participants, Investigators and Research Staff, the Community, etc.
It is the policy of the Organization that the Office of Human Subjects Research (OHSR) and the JHM IRBs will receive and respond to complaints or other concerns from research participants, investigators, research staff, and members of the community. Staff in the OHSR will work with the parties involved, obtaining information and if applicable contacting the Principal Investigator of the implicated study in order to achieve satisfactory resolution. Staff will also notify the Assistant Dean for Human Research Protection of the complaint or concern.
The Assistant Dean will make a determination as to whether the issues raised warrant additional action, including the scheduling of a review of the matter by the JHM IRB of record. When applicable, the Assistant Dean may consult with the members of the JHM IRB of record, the General Counsels, the Vice Dean for Clinical Investigation, or other Organization officials.
Complaints from research participants must also be reported by Principal Investigators to the JHM IRBs at the time of continuing review.